Tara Swanner
2500 Mossy Lane ,OR
Summary
Dynamic Back of House Supervisor at Samartian Health Service, skilled in kitchen organization and staff training. Enhanced operational efficiency through effective scheduling and inventory management, resulting in reduced waste. Proven ability to foster teamwork and deliver exceptional customer service, driving guest satisfaction and operational excellence. Employee of the month 3 times in 13 years and great patient care
Overview
24
24
years of professional experience
Work History
Back of House Supervisor
Samartian Health Service
Depoe Bay, OR
10.2013 - 02.2026
- Supervised daily operations in back of house, ensuring compliance with health and safety standards.
- Trained and mentored staff on best practices for food preparation and kitchen workflow efficiency.
- Implemented inventory management system to streamline supply ordering and reduce waste.
- Conducted regular inspections to maintain cleanliness and organization of kitchen areas.
- Coordinated staff schedules to optimize coverage during peak service times, improving overall efficiency.
- Developed training materials for new employees, enhancing onboarding experience and operational knowledge.
- Led team meetings to communicate goals, encourage feedback, and foster a collaborative work environment.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Prioritized tasks and time to complete daily projects.
- Implemented cross-training initiatives, resulting in a more versatile workforce capable of handling various tasks as needed.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Assessed staff performance regularly, providing constructive feedback for continuous improvement efforts.
- Maintained open lines of communication with front-of-house supervisor to address any issues impacting guest experience.
- Addressed customer concerns promptly, demonstrating excellent conflict resolution skills to maintain satisfaction levels.
- Drove guest satisfaction by going above and beyond call of duty.
- Created positive working environment and caring, hospitable atmosphere for employees and patrons.
- Evaluated ongoing staffing needs accurately, adjusting schedules accordingly to maximize labor efficiency without compromising service quality.
- Conducted regular equipment maintenance checks, ensuring minimal downtime due to malfunctions or repairs.
- Enhanced team productivity by implementing efficient scheduling and task delegation systems.
- Coordinated with other departments effectively to achieve smooth operations during special events or large parties bookings.
- Set clear expectations for the team regarding work quality standards, punctuality, and professionalism.
- Participated in hiring decisions, selecting candidates who demonstrated strong potential for success within the back-of-house team.
- Monitored portion control practices to maintain consistency in dish presentation and reduce food costs.
- Navigated numerous systems necessary for restaurant operations.
- Managed vendor relationships, negotiating prices for cost-effective purchasing of ingredients and supplies.
- Developed new menu items based on customer feedback and seasonal ingredients availability.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Supported smooth front end activities through steady product flow and accurate pricing.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
Bartender
Mcgrath Fish House
Salem, OR
08.2007 - 03.2010
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar, ensuring compliance with health standards.
- Provided excellent customer service, enhancing guest experience through attentive interactions.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Developed signature cocktails, contributing to menu innovation and guest engagement.
- Collaborated with kitchen staff to coordinate timely food and beverage service for events.
- Addressed customer inquiries and resolved issues promptly, fostering a positive environment.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Embarcdero
Newport, OR
06.2002 - 05.2006
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Managed cash handling procedures, maintaining accuracy during transactions.
- Trained new servers on menu knowledge and service standards.
Education
National Certified Medical Assistant -
Oregon Coast Community College
Newport, OR06.2013
Skills
- Kitchen organization
- Food preparation
- Sanitation standards
- Food safety compliance
- Scheduling coordination
- Staff training
- Quality assurance
- Health inspections
- Ordering supplies
- Performance evaluations
- Sanitation management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Cash handling
- Safety procedures
- Hygiene practices
- Team building
- Safety training
- Worker training
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
- Staff management
- Interpersonal communication
- Greeting and seating guests
- Quality control
- Service training
- Continuous improvement
- Inventory management
- Point of sale POS software
- HIPAA compliance
- Patient scheduling
Timeline
Back of House Supervisor
Samartian Health Service
10.2013 - 02.2026
Bartender
Mcgrath Fish House
08.2007 - 03.2010
Server
Embarcdero
06.2002 - 05.2006
National Certified Medical Assistant -
Oregon Coast Community College