Brittany Vance
Mt.Pleasant,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Service Associate
Independence Health System
12.2022 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
Veterinary Technician
Top Notch Veterinary Services
02.2018 - 12.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
Education
High School Diploma -
Somerset Area Highschool
Somerset, PA06.2017
Skills
- Patient confidentiality
- Appointment Scheduling
- Professionalism and Etiquette
- Medical terminology knowledge
- Patient documentation
- Calm and Effective Under Pressure
- Customer Service
- Documenting and Recording Information
- Caring and Empathetic
- Punctual and Hardworking
- Communicating to Patients and Families
- Providing Information and Resources
- Conflict Resolution
- Attention to Detail
Timeline
Patient Service Associate
Independence Health System
12.2022 - Current
Veterinary Technician
Top Notch Veterinary Services
02.2018 - 12.2022
High School Diploma -
Somerset Area Highschool
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