BRITTANY VICKERS
Charleston,WV
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
10
10
years of professional experience
Work History
Customer Service
Lowe’s Home Improvement
08.2024 - Current
- Fulfill customer inquiries, handled customer complaints, helped customers resolve service issues, assessed customer satisfaction, and processed return orders.
- Provided exceptional customer service to customers.
Customer Service Representative
Ticketmaster
08.2020 - 06.2024
- Addressed and resolved customer concerns by providing account information and support, ensuring high levels of customer satisfaction.
- Responded to customer inquiries via email, providing detailed information and support, reflecting strong written communication skills.
Traffic Control
Area Wide Protective Services
05.2018 - 06.2019
- Traffic Control/Flagger
- Improved traffic flow by implementing effective lane closures and traffic control measures.
- Lifted, carried, placed and assembled traffic control signs in proper order to manage work zone traffic.
Dispatch
Act Fast Delivery Services
07.2016 - 10.2017
- Dispatched deliveries to nursing homes
- Collaborated with shipping department for timely dispatch of shipments, minimizing delays and customer complaints.
Nursing Aide
Brookdale Charleston Gardens
03.2015 - 04.2016
- Administer bedside or personal care, such as ambulation or personal hygiene assistance for the elderly residents.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Alzheimer's care
Education
GED -
Garnet Career Center
06.2011
No Degree - Medical Assistant
Ross Medical Education Center
Charleston, WV11-2025
Skills
- Customer service background
- Call center customer service
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Problem resolution
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Patient-focused care
- Phlebotomy
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Appointment setting
- First aid
- Medical billing and coding
- Patient bathing
Timeline
Customer Service
Lowe’s Home Improvement
08.2024 - Current
Customer Service Representative
Ticketmaster
08.2020 - 06.2024
Traffic Control
Area Wide Protective Services
05.2018 - 06.2019
Dispatch
Act Fast Delivery Services
07.2016 - 10.2017
Nursing Aide
Brookdale Charleston Gardens
03.2015 - 04.2016
GED -
Garnet Career Center
No Degree - Medical Assistant
Ross Medical Education Center
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