BRITTANY VILLANUEVA
Mundelein,IL
Summary
Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
ADVOCATE MEDICAL GROUP
08.2023 - Current
- Improve patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhance office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Facilitate patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Answer incoming calls, schedule appointments and sort faxes to corresponding departments.
- Increase overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Manager
CASA BONITA MEXICAN RESTAURANT
01.2016 - Current
- Oversee Front and Back of House Operations
- Provide great customer service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Demonstrating and Reinforcing Leadership within establishment to ensure staff success.
Receptionist
WARREN BARR OF LINCOLNSHIRE
01.2017 - 01.2018
- Received calls from guests/ residents and assisted them with their needs
- Directed business calls to proper departments
- Filed and Organized documentation for departments, typed memos, typed reports, and documented patients insurance to their file
- Provided word processing and secretarial support.
Education
College of Lake County
Grayslake, ILMundelein High School
Mundelein, IL01.2017
Skills
- Strong Work Ethic
- Problem Solving
- Leadership
- Multitasking
- Organization
- Conflict Resolution
- Perseverance & Motivation
- Team Work
- Strong Communication Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
ADVOCATE MEDICAL GROUP
08.2023 - Current
Receptionist
WARREN BARR OF LINCOLNSHIRE
01.2017 - 01.2018
Manager
CASA BONITA MEXICAN RESTAURANT
01.2016 - Current
College of Lake County
Mundelein High School
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