Brittany Virostko
Albuquerque,NM
Summary
Proven Hospitality Manager with a track record of enhancing customer service ratings at New Mexico Sports and Wellness. Skilled in front office management and exceptional communication, adept at resolving guest complaints and fostering client relationships. Increased satisfaction through strategic staffing and personalized service, demonstrating budgeting acumen and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Hospitality Manager
New Mexico Sports and Wellness
02.2023 - Current
- Scheduled work hours for 10-15 employees to achieve adequate manpower coverage.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Increased customer service ratings significantly through personable service.
Barista Manager
Coshocton Coffee Connection
08.2022 - 02.2023
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
El Pinto
04.2020 - 06.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
Server
Gardunos Restaurants
05.2015 - 04.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Some College (No Degree) - Special Education
Central New Mexico Community College
Albuquerque, NMNo Degree - Early Childhood Special Education
University of New Mexico
Albuquerque, NMHigh School Diploma -
Hope Christian School
Albuquerque, NM05.2015
Skills
- Front Office Management
- Facility Management
- Concierge services
- Meeting planning
- Guest complaint resolution
- Client Relationship Management
- Guest Services
- Data entry proficiency
- Exceptional communication
- Account Management
- Complaint Handling
- Budgeting and financial management
Timeline
Hospitality Manager
New Mexico Sports and Wellness
02.2023 - Current
Barista Manager
Coshocton Coffee Connection
08.2022 - 02.2023
Bartender
El Pinto
04.2020 - 06.2023
Server
Gardunos Restaurants
05.2015 - 04.2020
Some College (No Degree) - Special Education
Central New Mexico Community College
No Degree - Early Childhood Special Education
University of New Mexico
High School Diploma -
Hope Christian School
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