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Hi, I’m
Brittany Walker
Customer Service Representative
Baltimore,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
14
years of post-secondary education
Work History
The Linwood CenterEllicott City, MD
Customer Service Associate
03.2016 - 10.2021
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Chimes IncBaltimore, MD
Receptionist Clerk
04.2016 - 10.2017
Job overview
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
The Arc Of BaltimoreBaltimore, MD
Contact Center Agent
08.2011 - 10.2016
Job overview
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Maintained user account data by initiating account access and establishing in database.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Kaplan UniversityDavenport, IA
No Degree from Insurance And Risk Management
05.2001
DeVry UniversityVilla Park, IL
Associate of Applied Science from Health Information Technology
09.2013 - Current
Medix School WestBaltimore
No Degree from Customer Service Management
05.2001
IBE Uniform AcademyBaltimore, MD
High School Diploma
08.2004 - 06.2008
Skills
Inbound and outbound calling
Software
Microsoft Word
Microsoft Excel
I enjoy reading Books and connecting with people
As stated I enjoy reading books and making connections with people via through great customer relations , friendships , neighbors and coworkers . Every opportunity is a chance to learn something new or make a new connection.
Timeline
Receptionist Clerk
Chimes Inc
04.2016 - 10.2017
Customer Service Associate
The Linwood Center
03.2016 - 10.2021
DeVry University
Associate of Applied Science from Health Information Technology
09.2013 - Current
Contact Center Agent
The Arc Of Baltimore
08.2011 - 10.2016
IBE Uniform Academy
High School Diploma
08.2004 - 06.2008
Kaplan University
No Degree from Insurance And Risk Management
05.2001
Medix School West
No Degree from Customer Service Management
05.2001
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