BRITTANY WALLACE
Silver Spring,MD
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
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Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinic Office Manager/TMS Treater
Columbia Associates In Psychiatry
10.2023 - Current
- Providing clinical leadership and policy direction for all outpatient treatment programs; maintain accepted standards of medical practice throughout the facility; and provide administrative and professional supervision of all staff
- Provide oversight for the Outpatient Clinic and help ensure excellence in service delivery
- Handle inbound calls, conducting initial screenings and assessments to gather vital information
- Provide compassionate support to individuals in crisis, offering appropriate resources and referrals
- Knowledge of behavioral health programs to guide clients to the right level of care
- Maintain accurate documentation of client information and ensure compliance with privacy regulations
- Oversee the billing of licensed services, ensure that duties entail individual counseling, group therapy, psycho-education, mental health assessments, treatment planning, crisis intervention, coordination and referral to other health care providers, maintenance of accurate records and discharge planning.
Office Manager/Head Of School Assistant, CMT
Christ Episcopal School
06.2022 - 10.2023
- Provide comprehensive support to the Head of School with an emphasis on task prioritization and confidentiality standards
- Manage school absence and leave calendars, including parents, faculty, and staff
- Serve as a liaison with Christ Church administrative staff
- Maintain files for contracts and insurance policies, managing renewals
- Responsible for supply management for business operations.
Patient Care Coordinator
Lifespan Behavioral Health
Greenbelt, MD
09.2018 - 01.2021
- Collaborated with staff and teams to optimize efficiency and elevate morale
- Oversee school key distribution and record-keeping
- Ensure compliance with required inspections to maintain school licenses
- Monitor facility safety reports to meet liability insurance requirements and maintain a safe environment
- Demonstrated cultural competence in interactions with individuals and groups from diverse backgrounds
- Organized pre-visit planning, utilizing the Patient Portal for patient information access and communication
- Efficiently coordinated tasks to optimize patient flow and uphold punctual appointment scheduling
- Complied with HIPAA and OSHA regulations and documented concise, accurate information
- Registered new patients, scheduled appointments, and assisted patients in completing necessary forms
- Updated patient information in the electronic health record system.
Health Information Specialist III
SRA INTERNATIONAL CENTERS FOR DISEASE CONTROL(CDC)
12.2009 - 04.2015
- Effectively escalated calls to appropriate personnel, including clinicians, office manager, or director, when warranted
- Collected patient fees, processed credit card transactions, and managed accounts receivable
- Supported organizational changes and provided back-office support
- Participated in pre-visit planning and huddles, utilizing the Patient Portal for accessing patient information and communication
- Planned, organized, and multitasked to ensure smooth patient flow and timely appointments
- Provided friendly and quality patient care
- Complied with HIPAA and OSHA regulations and documented concise, accurate information
- Adhered to corporate compliance program, HIPAA regulations, and agency policies and procedures
- Registered new patients, scheduled appointments, and assisted patients in completing necessary forms
- Meticulously maintained and updated patient information within the electronic health record system
- Managed organizational transitions while delivering comprehensive support.
Education
Certified Medical Assitance Certificaton -
Bryman College
08.2005
Skills
- Advanced knowledge in Microsoft Word, Excel, PowerPoint, Access
- Experienced in website content management tools, Epi-X Contributor, and MedDRA
- Familiarity with DocuTap, Valant, Nextiva, and electronic insurance verification
Certification
Notary Public
Timeline
Clinic Office Manager/TMS Treater
Columbia Associates In Psychiatry
10.2023 - Current
Office Manager/Head Of School Assistant, CMT
Christ Episcopal School
06.2022 - 10.2023
Patient Care Coordinator
Lifespan Behavioral Health
09.2018 - 01.2021
Health Information Specialist III
SRA INTERNATIONAL CENTERS FOR DISEASE CONTROL(CDC)
12.2009 - 04.2015
Certified Medical Assitance Certificaton -
Bryman College
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