Brittany Ward
Dandridge,TN
Summary
I have an associates degree in health administration. I would love to get an entry level position in a hospital ect. I took an online course to become a Sterile Processing Technician. I currently work at Morristown Hamblen Hospital as a Sterilization Tech. I also have 10+ years of customer service and money handling experience. I was a school Bookkeeper. I did payroll/timesheets and handle the schools money and balance bank statements. Authorized to work in the US for any employer
Overview
22
22
years of professional experience
Work History
Bookkeeper
Jefferson County Schools
Dandridge
07.2020 - 12.2025
- Gathered, evaluated and summarized account data in detailed financial reports.
- Completed tax forms in compliance with legal regulations.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Front end manager
Foodcity
01.2004 - 06.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached employees through day-to-day work and complex problems.
- Recorded financial transactions and performed account reconciliations.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Sterile Processing Technician
Morristown Hamblen Hospital
Morristown, TN
12.2024 - Current
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Education
Certificate - Sterile Processing
University of Tennessee
Knoxville, TN11.2024
Associates degree - health administration, Medical
University of Phoenix-Online Campus
Phoenix, AZ2009
Diploma - Highschool
Jefferson county highschool
Dandridge, TN05.2006
Skills
- Customer Service, some computer skills, handling money
Timeline
Sterile Processing Technician
Morristown Hamblen Hospital
12.2024 - Current
Bookkeeper
Jefferson County Schools
07.2020 - 12.2025
Front end manager
Foodcity
01.2004 - 06.2018
Associates degree - health administration, Medical
University of Phoenix-Online Campus
Certificate - Sterile Processing
University of Tennessee
Diploma - Highschool
Jefferson county highschool