Summary
Overview
Work History
Education
Skills
Timeline
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Naturelle Duarte

Lake Jackson,TX

Summary

Proven hospitality professional with expertise in line management and interactive communication, honed at Buc-ee's and Olive Garden. Excelling in customer assistance and maintaining a welcoming atmosphere, I significantly improved guest satisfaction. Skilled in balancing drawers and managing high-pressure situations, my focus on achievements and ability to adapt has consistently enhanced team morale and operational efficiency.

Overview

3
3
years of professional experience

Work History

Cashier Assistant

Buc-ee's
09.2023 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Helped clients transport large or bulky items into vehicles.
  • Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Restaurant Hostess

Olive Garden
04.2021 - 04.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Brazoswood High School
Clute

Skills

Drawer balancing

Timeline

Cashier Assistant

Buc-ee's
09.2023 - Current

Restaurant Hostess

Olive Garden
04.2021 - 04.2022

Brazoswood High School

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Naturelle Duarte