Brittany Ward
Stone Mountain,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Rep/ CP/ Engagement Ambassador
WNS Global Services
11.2022 - Current
- Assisted customers with inquiries and resolved issues to enhance service quality. Identified customer needs and recommended suitable products and services.
- Clarified coverage options for potential policyholders, addressing questions and concerns.
- Calculated premiums and set up payment methods, processing customer payments and issuing receipts.
- Handled incoming calls with professionalism and provided knowledgeable service to all customers.
- Engaged with callers to confirm information and de-escalate conflicts.
- Supported customer expectations by clarifying needs and suggesting appropriate options.
- Conducted performance evaluations and offered constructive feedback to foster individual and team development. Implemented quality assurance practices to align with company standards.
- Demonstrated knowledge of financial products, guiding clients in making informed decisions.
- Managed multiple tasks while maintaining attention to detail and delivering quality results under tight deadlines.
- Contributed to team success by sharing best practices and collaborating on solutions. Participated in professional development to stay updated on industry trends.
Licensed Insurance Producer
THE OGLESBY AGENCY
08.2022 - 11.2022
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promote Allstate products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
SALES PHOTOGRAPHER
JCP PORTRAITS BY LIFETOUCH
05.2021 - 02.2022
- Cash handling
- Cold calling
- Providing customers with an extraordinary photography experience with headshots, newborn, family, and business
- Customer service
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
ADV PRO SERVICES / CODE RESPONDER
01.2020 - 01.2021
- Managed team of 7 people
- Assisted in transporting patients throughout the hospital
- Reporting to emergency codes and assisting transportation
- Dispatching pick-up/discharge request
Lifetouch/Prestige/Shutterfly / School Photographer
02.2019 - 03.2020
- Travel to various schools (K-12)
- Specialize in photographing special events such as: School portraits, Prom,Senior Portraits, Ceremonies, & Sports
Education
HS diploma -
Miller Grove High School
Lithonia, GaBachelor of Science - Mass Communications
University of West Georgia
Carrollton, GA12.2018
Skills
- Communication, leadership, Emotional intelligence
- Critical thinking, Problem solving and analytical
- Team player
- Dependable
- Technical Skills:
- Policy Renewals
- Property and Casualty Products
- Customer Interaction
- Continuous Education
- Creative Solutions
- Prospecting and Cold Calling
- Credit and Debt Card Processing
- Policy adjustment knowledge
- Customer follow-up
- Email marketing
- Client retention
- Computer skills
- Decision-making
- Good work ethic
- Critical thinking
Certification
- Licensed Insurance line producer
Timeline
Licensed Rep/ CP/ Engagement Ambassador
WNS Global Services
11.2022 - Current
Licensed Insurance Producer
THE OGLESBY AGENCY
08.2022 - 11.2022
SALES PHOTOGRAPHER
JCP PORTRAITS BY LIFETOUCH
05.2021 - 02.2022
ADV PRO SERVICES / CODE RESPONDER
01.2020 - 01.2021
Lifetouch/Prestige/Shutterfly / School Photographer
02.2019 - 03.2020
HS diploma -
Miller Grove High School
Bachelor of Science - Mass Communications
University of West Georgia