Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Waters

Kingsport,TN

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 12-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

13
13
years of professional experience

Work History

Patient Relations Manager

Sturgill Orthodontics
Johnson City, TN
04.2019 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Direct day-to-day administrative and operational functions for 15 chairside facility, providing guidance and leadership to over 26 employees.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Prestige Sales Managers

Ulta Beauty
Bristol, TN
01.2015 - 04.2019
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

Counter Manager

Estee Lauder
Johnson City, TN
02.2010 - 01.2015
  • Operated cash register to accurately complete customer financial transactions.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Researched and assessed new products to develop effective merchandising and promotion plans.
  • Recruited, hired and trained beauty advisor's in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
  • Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at Belk store.
  • Supervised team of 5 Beauty Advisor's serving approximately 100 customers per day.
  • Collaborated with management and brand partners to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
  • Gathered and analyzed sales and performance data to set and strategize daily, quarterly, and yearly departmental goals.
  • Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.

Education

High School Diploma -

Dobyns-Bennett High School
Kingsport, TN
05.2005

Skills

  • Service Rates Establishment
  • Employee Performance Evaluations
  • Expenditure Authorization
  • Employee Recruitment and Hiring
  • Customer Experience
  • Clinical Staff Management
  • Sales Records Management
  • Sales Statistics Analysis
  • Market and Competitive Analysis
  • Sales Quota Management

Timeline

Patient Relations Manager

Sturgill Orthodontics
04.2019 - Current

Prestige Sales Managers

Ulta Beauty
01.2015 - 04.2019

Counter Manager

Estee Lauder
02.2010 - 01.2015

High School Diploma -

Dobyns-Bennett High School

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