Brittany Waugh
Fort Loramie,OH
Summary
Caring and compassionate full time mother that has breastfed or pumped for six babies. Have stayed at home to nurse my children since 2014. Have overcome many challenges with nursing and breastfeeding. Have tandem nursed nieces and nephews as well. Before having children, worked in customer service and communicated well with people.
Overview
9
9
years of professional experience
Work History
In Home Preschool Teacher
Brittany's Preschool
New Bremen, OH
08.2018 - 05.2021
- Worked with parents to evaluate individual progress and recommend appropriate learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Addressed behavioral and learning issues with parents and daycare management.
- Educated students in foundational concepts such as shapes, numbers and letters.
Customer Service Representative
Kohl's Department Store
Saint Marys, OH
08.2011 - 09.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Welcomed, greeted and assisted guests in high-traffic store.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Point of Sale Specialist
Kohls Department Store
Saint Marys, OH
08.2011 - 09.2014
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Monitored self-checkout for online systems and provided assistance or intervention where required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Participated in team-building activities to enhance working relationships.
Cashier
Little Caesars Pizza
Piqua, OH
05.2010 - 10.2010
- Worked one on one with customers.
- Cleaned the front desk and organized to make sure it looked professional.
- Restocked and organized merchandise in front lanes.
- Addressed customers concerns.
Education
Early Childhood Education
Edison State Community College
Piqua, OHBachelor of Science - Early Childhood Education
Wright State Lake Campus
Celina, OH04.2014
High School Diploma -
Lehman Catholic High School
Sidney, OH05.2009
Skills
- Time Management
- Problem Solving
- Verbal and Written Communication
- Computer Proficiency
- Relationship Building
- Compassionate
- Caring
- Honest
Timeline
In Home Preschool Teacher
Brittany's Preschool
08.2018 - 05.2021
Customer Service Representative
Kohl's Department Store
08.2011 - 09.2014
Point of Sale Specialist
Kohls Department Store
08.2011 - 09.2014
Cashier
Little Caesars Pizza
05.2010 - 10.2010
Early Childhood Education
Edison State Community College
Bachelor of Science - Early Childhood Education
Wright State Lake Campus
High School Diploma -
Lehman Catholic High School