Melissa Zshanee' Thompson
Columbia,TN
Summary
Dynamic entrepreneur and Realtor with a proven track record at Mc Arthur Sanders Real Estate and in managing Bright Futures Preschool. Excelled in customer relations and small business operations, demonstrating a strong work ethic and critical thinking. Achieved significant client satisfaction and business growth through innovative strategies and a commitment to excellence.
Overview
28
28
years of professional experience
Work History
Owner of Bright Futures Preschool and Home Daycare
Self-employed
10.2015 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Created a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Formulated and implemented a custom created curriculum to ensure learning success of students.
Realtor
Mc Arthur Sanders Real Estate
11.2013 - 12.2015
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Restaurant Manager
Dotson's Restaurant
05.1996 - 01.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Elementary Education
Tennessee State University
Nashville, TNSkills
- Customer Relations
- Small business operations
- Verbal and written communication
- Strong Work Ethic
- Critical Thinking
- Effective Multitasking
- Attention to Detail
- Works Well Under Pressure
- Strong research/Investigative skills
- Self Motivated/Goal Driven
- Time Management
- Loyal and Committed
Timeline
Owner of Bright Futures Preschool and Home Daycare
Self-employed
10.2015 - 05.2024
Realtor
Mc Arthur Sanders Real Estate
11.2013 - 12.2015
Restaurant Manager
Dotson's Restaurant
05.1996 - 01.2015
Bachelor of Science - Elementary Education
Tennessee State University
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