BRITTANY WEISWEAVER
Upland,CA
Summary
Results-driven professional with over 10 years of experience in customer satisfaction, project management, and operational readiness, specializing in workforce technology and client success. Proven expertise in leading cross-functional initiatives and implementing structured change management strategies, consistently delivering enterprise-level system implementations with a strong customer-first focus. Recognized for exceptional performance in corporate environments and fast-paced service industries, effectively blending analytical skills with outstanding interpersonal and communication abilities. A proactive achiever embodying a positive attitude and commitment to exceeding goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager IV
Kaiser Permanente
07.2024 - Current
- Lead operational readiness and enterprise-level transformation initiatives across healthcare regions.
- Facilitate stakeholder engagement sessions to gather, validate, and refine business requirements.
- Develop governance structures, readiness frameworks, and change agent networks.
- Manage BRDs, RAID logs, milestone tracking, and executive-level reporting.
- Implemented risk management strategies to mitigate potential project delays and operational challenges.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Track and coordinate project deliverables to prevent gaps, maintaining BRD’S, milestone trackers, and risk logs
- Building readiness (Change Agent Network, super user programs and training alignment)
- Establishing Governance (level approvals, checkpoints, and traceability)
Solutions Engineer
World Payroll & HR
07.2024 - Current
- Partner with sales and advisory teams to architect workforce management and payroll solutions.
- Lead discovery conversations to identify operational gaps and present tailored UKG Ready solutions.
- Drive revenue growth through consultative selling and strategic client positioning.
- Serve as subject matter expert for Time, Labor, Payroll, and HR technology integrations.
- Remote
- Identified opportunities for business growth by analyzing market trends and competitor offerings, leading to strategic decision-making efforts.
- Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
- Provided expert guidance during the pre-sales process, helping drive sales success by demonstrating the value of proposed solutions to prospective clients.
Project Manager
ProService Hawaii
07.2024 - 06.2025
- Managed cross-functional migration teams ensuring seamless client transitions.
- Led structured onboarding, training, and customer success initiatives.
- Improved internal documentation and communication workflows to enhance efficiency.
- Mentored junior project managers, fostering professional development and knowledge sharing.
- Evaluated project performance metrics, driving continuous improvement initiatives across projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed and implemented project management frameworks to enhance operational efficiency.
Implementation Consultant
UKG
10.2021 - 07.2024
- Led discovery, configuration, and go-live support for enterprise UKG Ready implementations.
- Ensured compliance with multi-state labor laws and pay rule optimization.
- Served as trusted advisor to clients and internal teams.
- Collaborated with cross-functional teams to ensure seamless software integration and user adoption.
- Led implementation of workforce management solutions, enhancing operational efficiency for client organizations.
- Analyzed client requirements to customize solutions, aligning technology with business goals and processes.
- Mentored junior consultants, fostering knowledge sharing and skill development within the team.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
Implementation Consultant
Ascentis / NOVAtime
02.2017 - 10.2021
- Configured workforce management systems and delivered tailored client training.
- Maintained payroll accuracy and regulatory adherence.
- Supported smooth go-lives through risk mitigation and issue resolution.
Bartender
High-Volume Hospitality Environment
01.2011 - 04.2024
- Delivered exceptional customer service in fast-paced, high-volume settings.
- Managed cash handling, multitasking, and conflict resolution under pressure.
- Built loyal clientele through relationship-building and professionalism.
- Collaborated with kitchen staff to synchronize food and beverage orders for seamless service delivery.
- Trained new bartenders on standard operating procedures and best practices for efficiency.
- Implemented suggestions for drink specials, enhancing menu diversity based on customer preferences.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Collections Specialist
Student Loans
02.2013 - 10.2017
- Consistently ranked as a top collector, exceeding monthly revenue recovery targets.
- Negotiated payment arrangements while maintaining compliance and customer rapport.
- Demonstrated resilience, persuasion, and financial acumen in high-pressure environments.
- Top Performer
- Customer success Management
- ROI Achiever and Book of Business growth
- Trained new staff on collections processes, compliance standards, and best practices in customer service.
- Negotiated to collect balance in full.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
Education
High School Diploma - Business Management Studies
University of America
Temecula, CASkills
- Project Management (Operational Readiness & Enterprise Delivery)
- Change Management & Governance Frameworks
- UKG Ready / Time & Labor Management (TLM SME)
- Business Requirements & Process Optimization
- Stakeholder Engagement & Executive Communication
- Implementation & Client Migration Strategy
- Revenue Growth & Solutions Engineering
- Top Performance in Student Loan Collections
- Training, Enablement & Adoption Strategy
- High-Volume Customer Service & Relationship Management
- Strong multitasking
Accomplishments
• Successfully led and supported
multiple enterprise-level UKG
Ready implementations across
healthcare, travel, and public safety
— delivering improved compliance,
optimized pay rules, and higher user
adoption.
• Recognized repeatedly for client
excellence, teamwork, and
leadership support, contributing to
improved customer satisfaction and
retention.
• Developed high-impact resources,
including training content, job
aids, and FAQs, empowering
clients and teams to ramp quickly
— reducing support escalations.
• Proven ability to translate complex
operational requirements into
scalable system configurations and
project deliverables.
Certification
Smart Serve Certification ABC
California Food Handlers
UKG TLM CERT
UKG Accruals 2.0
Timeline
Project Manager IV
Kaiser Permanente
07.2024 - Current
Solutions Engineer
World Payroll & HR
07.2024 - Current
Project Manager
ProService Hawaii
07.2024 - 06.2025
Implementation Consultant
UKG
10.2021 - 07.2024
Implementation Consultant
Ascentis / NOVAtime
02.2017 - 10.2021
Collections Specialist
Student Loans
02.2013 - 10.2017
Bartender
High-Volume Hospitality Environment
01.2011 - 04.2024
High School Diploma - Business Management Studies
University of America