Brittany Westrick

I am responsible for working with borrowers and answer questions about their Federal student loans. I am expected to be knowledgeable about Federal student loans and stay updated on any new information. I am expected to have great customer service skills. I am to have great communciation, professionalism and organizational skills at all times.

Overseeing daily operations, leading a team to obtain their individual goals and the overall goal for the team. I provided feedback to help CSR's strengthen their skills. I was responsible for calls that needed conflict resolution. I worked with other departments and teams to make sure the phones were covered and handled effectively.

I was responsible for working the Legal cases at a collection agency. I was responsible for typing up complaints and judgments to be signed by our attorneys. I was expected to have top level communication skills with consumers about their cases. I was responsible for filing Legal case documents. I was expected to attend trials with our attorneys and bring the corresponding case documents. I utilized top customer servicer and organizational skills.