BRITTANY WESTWOOD
Roseville,MI
Summary
Experienced office receptionist with four years in fast-paced environments. Recognized for providing exceptional customer service, boosting sales, and maintaining clear communication. Skilled at managing high volume tasks with precision and professionalism for seamless office operations.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Little Caesars Fundraising
01.2019 - Current
- Developed and maintained open communicative and team-oriented relationships with all team members.
- Quickly resolved customer issues to the satisfaction of the customer while conducting inbound calls, outbound calls and site visits including but not limited to customer deliveries, conferences and community events.
- Scheduled and verified delivery dates and time of fundraiser for new and existing customers.
- Achieved sales and retention goals by managing customer lists, delivering high quality, motivational presentations at kick-offs, parent/teacher meetings and open houses for schools and non-profit organizations.
- Processed credit card, refunds and disputes.
- Provided detailed information as to how Little Caesars Fundraising works, how to start a fundraiser and how fundraising with LCF benefits schools and all non-profit groups.
Medical Receptionist / Optical Technician
Becker Eye Care
01.2016 - 01.2018
- Scheduling, maintaining and rescheduling schedules for doctors.
- Collecting data entry for all new/current patient forms and insurance changes.
- Responsible for ensuring office supplies were full and inventory orders.
- Preauthorizations for insurance and billing.
- Accounts payable/receivable.
- Understanding and informing patients of HSA/Flex spending accounts.
- Scheduling appointments for patients.
- Understand and following HIPPA policies.
- Scheduling referrals.
- Cleaning and organizing all offices and waiting rooms.
- Filling prescriptions for corrective lenses. Advising patients on the correct lens and frame styles.
- Closely working with outside sales representatives.
- Pre Screening patients using autorefractor, tonometer, pupillary distance and sphygmomanometer.
Medical Receptionist / Optical Technician
U.S. Vision
01.2014 - 01.2016
- Scheduling, maintaining and rescheduling schedules for doctors.
- Collecting and data entry for all patient forms and insurance changes.
- Preauthorizations for insurance.
- Collecting payments for copays and out of pocket costs from patients.
- Understanding and informing patients of HSA/Flex spending accounts.
- Scheduling referrals.
- Cleaning and organizing all offices and waiting rooms.
- Filling prescriptions for corrective lenses. Advising patients on the correct lens and frame styles.
- Problem solving fittings or vision impairments.
- Self managed.
Education
High School Diploma - undefined
Coldwater High School
01.2008
Skills
- Microsoft Office
- Google Docs
- Scheduling
- Data Entry
- Insurance verification
- Logistics
- Accounts payable/receivable
Timeline
Customer Care Representative
Little Caesars Fundraising
01.2019 - Current
Medical Receptionist / Optical Technician
Becker Eye Care
01.2016 - 01.2018
Medical Receptionist / Optical Technician
U.S. Vision
01.2014 - 01.2016
High School Diploma - undefined
Coldwater High School
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