Led initiatives to improve patient access processes, resulting in enhanced engagement and data accuracy. Fostered teamwork among healthcare professionals to adapt to evolving operational demands. Recognized for outstanding communication abilities and meticulous attention to detail in patient services. Oversaw patient registration and referral activities, managing high volumes of inbound and outbound communications while adhering to HIPAA standards. Leveraged interpersonal skills to optimize patient support and engagement strategies.
Work History
Senior Enrollment Specialist
4 Years 8 Months
Strive Health | 10.2021 - Current
Document all enrollment activity in Salesforce
Ensured 100% compliance and precision in patient enrollment processes
Implemented innovative strategies to optimize the accuracy of enrollment data
Handle high volume outbound and inbound calls for enrollment
Maintain compliance with healthcare laws and regulations, ensuring data integrity
Remote
Patient Care Associate
3 Years 9 Months
Path Forward | 11.2017 - 08.2021
Scheduled patient treatment and office visits, improving appointment efficiency
Ensured accurate patient demographic updates, enhancing data integrity and reducing errors
Processed medication refill request and verified prior authorization completions
Handled high volume inbound calls, effectively triaging to healthcare associates as needed
Remote
Patient Care Representative
5 Years 3 Months
Gastro One | 08.2012 - 11.2017
Acted as primary liaison between patients and healthcare professionals
Provided empathetic support to patients, enhancing patient relationships and satisfaction
Analyzed patient feedback to drive continuous improvement in service quality