SUMMARY
Overview
Work History
Education
Skills
Timeline

Brittany White

Strive Health
Marion,AR
14
years of professional experience

Led initiatives to improve patient access processes, resulting in enhanced engagement and data accuracy. Fostered teamwork among healthcare professionals to adapt to evolving operational demands. Recognized for outstanding communication abilities and meticulous attention to detail in patient services. Oversaw patient registration and referral activities, managing high volumes of inbound and outbound communications while adhering to HIPAA standards. Leveraged interpersonal skills to optimize patient support and engagement strategies.

Work History

Senior Enrollment Specialist

4 Years 8 Months
Strive Health | 10.2021 - Current
  • Document all enrollment activity in Salesforce
  • Ensured 100% compliance and precision in patient enrollment processes
  • Implemented innovative strategies to optimize the accuracy of enrollment data
  • Handle high volume outbound and inbound calls for enrollment
  • Maintain compliance with healthcare laws and regulations, ensuring data integrity
  • Remote

Patient Care Associate

3 Years 9 Months
Path Forward | 11.2017 - 08.2021
  • Scheduled patient treatment and office visits, improving appointment efficiency
  • Ensured accurate patient demographic updates, enhancing data integrity and reducing errors
  • Processed medication refill request and verified prior authorization completions
  • Handled high volume inbound calls, effectively triaging to healthcare associates as needed
  • Remote

Patient Care Representative

5 Years 3 Months
Gastro One | 08.2012 - 11.2017
  • Acted as primary liaison between patients and healthcare professionals
  • Provided empathetic support to patients, enhancing patient relationships and satisfaction
  • Analyzed patient feedback to drive continuous improvement in service quality
  • High volume contact center

Education

Medical Assistant Certificate

Remington College | Memphis, TN | 10.2010

High School Diploma

Lawton High School | Lawton, OK | 05.2008

Skills

Microsoft Office
Salesforce
Detail Oriented
Ability to Multitask
Great Written and Verbal Communication
Microsoft Teams
EHR Systems

Timeline

Senior Enrollment Specialist

Strive Health
10.2021 - CurrentRead More

Patient Care Associate

Path Forward
11.2017 - 08.2021Read More

Patient Care Representative

Gastro One
08.2012 - 11.2017Read More

Lawton High School

High School Diploma
Read More

Remington College

Medical Assistant Certificate
Read More
Brittany White