Jenifer Graf
Tempe,AZ
Summary
Objective: To secure a position with a well-established organization with a stable environment that will enable me to use my experience, skills, and education to build a lasting career
Overview
17
17
years of professional experience
Work History
Senior Enrollment Specialist
HotChalk Inc.
05.2015 - Current
- Provide prospective candidates with an exceptional level of one-on-one customer service
- Act as a personal coach / advisor helping students over the phone to qualify for admissions, selecting a degree, completing the enrollment process and make a smooth transition into a graduate level program
- Efficient in managing processes with attention to detail
- Effectively manage a book of candidates with timely follow up, organization, and professionalism.
Real Estate Agent
Arizona Preferred Realty
10.2014 - 01.2016
- Successfully guided home buyers and sellers through the purchase and sale of properties
- Interview clients to determine their needs
- Locate compatible properties that match clients’ needs and financial resources
- Coordinate appointments
- Negotiate the best possible contract for clients
- Ensure all necessary paperwork is completed prior to closing
- Analyze market conditions.
Enrollment Specialist
Grand Canyon University
04.2013 - 10.2014
- Assist students in getting started with their educational journey
- Walk students through the steps of completing financial aid documentation
- Provide excellent customer service while maintaining monthly goals
- Maintain and exceed enrollment projections.
Fragrance Counter Manager
Macys
08.2006 - 04.2013
- Recruited, managed and motivated retail team to give every guest positive and memorable experiences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Learn and share knowledge on men’s and women’s fragrances
- Record this year’s and exceed last year’s daily sales figure
- Plan events for the department
Education
Master of Science - Leadership
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
Skills
- Process improvement
- Organization
- MS Office
- Problem resolution
- Sales
- Referral development
- Customer service
- Excellent phone demeanor
Timeline
Senior Enrollment Specialist
HotChalk Inc.
05.2015 - Current
Real Estate Agent
Arizona Preferred Realty
10.2014 - 01.2016
Enrollment Specialist
Grand Canyon University
04.2013 - 10.2014
Fragrance Counter Manager
Macys
08.2006 - 04.2013
Master of Science - Leadership
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
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