Brittany Whittenburg
Ooltewah,TN
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Pediatric Dentistry of Chattanooga
06.2023 - Current
- Obtain insurance verifications, pre-authorizations, and pre-determinations.
- Enter, verify, and update patient information into the system. Issue intake and new patient forms, office policies, and legally required documents.
- Ensure administrative procedures are followed and in compliance with office policies.
- Manage confidential patient records and material with utmost professionalism and confidentiality.
Scheduling/Insurance Coordinator
Pediatric Dentistry of Chattanooga
08.2020 - 05.2023
- Obtain insurance verifications, pre-authorizations, and pre-determinations.
- Enter, verify, and update patient information into the system.
- Issue intake and new patient forms, office policies, and legally required documents.
- Ensure administrative procedures are followed and in compliance with office policies.
- Manage confidential patient records and material with utmost professionalism and confidentiality.
Receptionist/Accounting Clerk
Tuftco Corp.
05.2018 - 08.2020
- Verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Responsible for enrollment/termination of medical, vision, and dental benefits for all employees.
- Processed proprietary/confidential matters and maintained confidentiality.
- Entered accounts payable and accounts receivable information into multiple systems.
- Performed all check deposits via in-office check scanning system.
- Reviewed credit card statements and receipts for company card use.
Leave of Absence Specialist
Unum
11.2014 - 09.2017
- Worked with Human Resources professionals to effectively manage leaves of absence for their employees and answered any questions regarding leave administration.
- Communicated with employees regarding federal and state job protection available and the actions necessary to obtain approval of a protected leave of absence.
Relief Teller/ Teller III/Financial Customer Service Representative
First Tennessee Bank
05.2011 - 11.2014
- Served as the first person a customer interacted with, ensured professionalism and excellent customer service throughout the transaction.
- Monitored customer transactions to ensure there were no fraudulent activities.
- Provided banking product information to customers and sold such items as checking and savings accounts, credit cards, and loan products.
Education
Associate of Science -
Chattanooga State Community College
Chattanooga, TN05.2010
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2006
BBA - Human Resources Management
Bryan College
Skills
- Detailed and organized
- Excellent communication skills
- Strong interpersonal skills
- Critical thinker
- Self-directed
- Advanced MS Office Suite
- Multi-line proficiency
- Filing and data archiving
- Tech and web savvy
- Enthusiastic team player
Timeline
Office Manager
Pediatric Dentistry of Chattanooga
06.2023 - Current
Scheduling/Insurance Coordinator
Pediatric Dentistry of Chattanooga
08.2020 - 05.2023
Receptionist/Accounting Clerk
Tuftco Corp.
05.2018 - 08.2020
Leave of Absence Specialist
Unum
11.2014 - 09.2017
Relief Teller/ Teller III/Financial Customer Service Representative
First Tennessee Bank
05.2011 - 11.2014
Associate of Science -
Chattanooga State Community College
High School Diploma -
Ooltewah High School
BBA - Human Resources Management
Bryan College
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