Brittany Wildman
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Floor Supervisor
Hooters of Cape Coral
Cape Coral, FL
08.2014 - 12.2022
- Managed work of 10-12 employees in conformance with customer service guidelines.
- Coordinated adequate customer satisfaction responsiveness.
- Established staff’s compliance with corporate and franchise standards.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Ensured the accuracy of food/beverage orders.
- Examined the presentability of all dining orders.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Bartender
Venture Out Bait & Tackle
09.2019 - 08.2020
- Marketed limited-time offers and specials.
- Coordinated with management to plan sales strategies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Pursuing bachelor’s degree in Marketing -
Florida Gulf Coast University
Fort Myers, FLReceived Associate’s Degree in 2021 -
Florida SouthWestern State College
Fort Myers, FLSkills
- Basic Accounting
- Staff Management
- Handling Difficult Customers
- Sales and Marketing
- Suggestive Selling
- Inventory
- Team Training and Development
- Menu Memorization
- Customer Service
- Clear and Effective Communication
Timeline
Bartender
Venture Out Bait & Tackle
09.2019 - 08.2020
Floor Supervisor
Hooters of Cape Coral
08.2014 - 12.2022
Pursuing bachelor’s degree in Marketing -
Florida Gulf Coast University
Received Associate’s Degree in 2021 -
Florida SouthWestern State College