Brittany Wilkins
Rich Square,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Child Support Agent I
Northampton County Local Government
Jackson , NC
09.2021 - Current
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Calculated child support obligations and debts to initiate collection actions.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Performed skip tracing activities to locate absent parents and assets.
- Located parents for gaining child support and prepared records of payments.
- Explained policies, procedures and instructions to parents.
- Used ACTS and NCFast to manage and update electronic case files.
Income Maintenance Caseworker II
Northampton County Local Government
Jackson, NC
08.2019 - 08.2021
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility for public assistance programs.
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Developed individual plans for self-sufficiency.
- Documented all communication with applicants and inputted information into system using NCFast.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Used NCFast to maintain over 200 case files and file notes
Processing Assistant
Northampton County Local Government
Jackson, NC
04.2018 - 08.2019
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Responded to client questions and requests for information in timely and knowledgeable fashion.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce reports and audit documents.
- Updated client files with new details such as changes in address or salary levels.
Store Manager
Jernigan Oil Company
Ahoskie, NC
04.2014 - 04.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Business Administration
Kaplan University
Davenport, IAHigh School Diploma -
Northampton County High School
Conway, NC 06.2009
Skills
- Consistently professional
- Recordkeeping and maintenance
- Case management
- Courtroom appearances
- Case file preparation
- File management
- Client needs assessment
- Problem Solving
- Call Response and Transfer
- Reliable and Responsible
- Work Task Prioritization
- Cooperative Attitude
- Policies and Procedures
Certification
- DNA Collection Training - Nov. 2021
Timeline
Child Support Agent I
Northampton County Local Government
09.2021 - Current
Income Maintenance Caseworker II
Northampton County Local Government
08.2019 - 08.2021
Processing Assistant
Northampton County Local Government
04.2018 - 08.2019
Store Manager
Jernigan Oil Company
04.2014 - 04.2018
Business Administration
Kaplan University
High School Diploma -
Northampton County High School