Brittany Williams
Sumiton
Summary
Highly motivated and goal-oriented professional with extensive experience in consumer finance, debt collection, and customer relationship management. Proven ability to process financial transactions, manage full-cycle debt collection, and ensure account accuracy in fast-paced environments. Seeking to leverage strong communication, financial documentation, and account resolution skills to contribute to the success of Tower Loan's team.
Overview
2
2
years of professional experience
Work History
Private Pay Collector
MedSouth Inc.
02.2024 - 03.2025
- Managed full-cycle private pay debt collection by consistently contacting patients to secure payment on outstanding balances.
- Provided effective account resolution by updating and correcting patient accounts, ensuring data integrity and billing accuracy.
- Facilitated claim processing and customer support by communicating professionally with insurance providers via phone and email.
- Collaborated with internal departments (e.g., Billing, Customer Service) to quickly resolve customer issues and ensure high satisfaction
Customer Service Representative
Lend Nation
01.2023 - 10.2023
- Expertly handled financial services tasks, including processing payday and title loans and accurately dispersing cash to customers.
- Conducted collection calls and follow-ups to arrange payment plans and resolve delinquent accounts, directly supporting the company’s financial health.
- Served as the primary point of contact, managing high-volume incoming phone calls and documenting customer conversations in compliance with procedures.
- Maintained detailed customer records and loan documentation, ensuring all files and folders were up to date and organized.
Education
High School Diploma -
Dora High School
Dora, AL05-2025
Skills
Financial/LoanDebt Collection, Loan Processing (Payday & Title), Cash Handling, Account Resolution, Financial Documentation, Financial Management (Transferable)
Communication
Professional Phone Etiquette, Communication skills, Email Correspondence, Customer Service, Conflict Resolution
Administrative
Computer skills , Data Collection , Record Keeping, Problem-Solving, Punctuality
Personal
Goal oriented, Teamwork, Reliability, Quick Learner
Timeline
Private Pay Collector
MedSouth Inc.
02.2024 - 03.2025
Customer Service Representative
Lend Nation
01.2023 - 10.2023
High School Diploma -
Dora High School