Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Wilson

Lexington,KY

Summary

Adept at fostering positive relationships and resolving disputes, demonstrated during tenure at Alltrade Property Management. Excelled in customer service and multitasking, ensuring operational excellence across multiple properties. Achieved significant improvements in tenant satisfaction and property upkeep, leveraging strong collaboration and communication skills.

Overview

12
12
years of professional experience

Work History

Waitress

Logans Roadhouse
02.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Property Manager

Alltrade Property Management
09.2014 - 10.2018
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Property Manager

Positive Property
10.2012 - 10.2014
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Education

Associate of Applied Science - Medical Billing & Coding

MedTech College
Lexington Ky
03.2015

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cash Handling
  • Cleanliness
  • Handling Complaints

Timeline

Waitress

Logans Roadhouse
02.2024 - Current

Property Manager

Alltrade Property Management
09.2014 - 10.2018

Property Manager

Positive Property
10.2012 - 10.2014

Associate of Applied Science - Medical Billing & Coding

MedTech College

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Brittany Wilson