Brittany Wilson
Franklinton,NC
Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
12
12
years of professional experience
Work History
Server
Verena at Bedford Falls
03.2024 - 12.2024
- Greet customers and takes food and drinks orders.
- Answers questions about menu items.
- Relays customers orders to kitchen staff.
- Serves food and drinks to customers.
- Clean assigned work areas, such as dinning tables or serving counters.
- Stocks service stations, cabinets, and tables.
- Sets tables or prepare food stations for new customers.
Food Runner
Kings Bowl America
09.2023 - 02.2024
- Deliver food and drinks to guest in a timely manner.
- Maintain cleanliness of the dinning area and make sure tables are set and ready for guest.
- Respond promptly to guest request and make sure their needs are met.
- Help in clearing and resetting tables after guest leave.
- Ensure that the dinning area is safe and clean at all times.
Private Home Care Aide
Ultimate Healthcare Services Inc
05.2022 - 08.2023
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported clients for medical and personal outings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Administered prescribed medications under direction of physician.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Grocery Shopper
Amazon
02.2022 - 05.2022
- Shop the store for customers using a mobile phone.
- Prepare grocery orders for delivery.
- Check for order quality.
- Use technology like computers, smartphones, manage apps, and scan bar codes.
- Communicate with customers about their orders through the app.
Sales Associate
Kohls Department Store
11.2021 - 02.2022
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Informed customers of current store promotions to encourage additional sales purchases.
Conduent Call Center Representative
Conduent
11.2019 - 02.2020
- Provided technical support and excellent customer service.
- Ability to navigate through multiple computer applications with speed and accuracy.
- Recommended products that best suit the customers.
- Educated the customers on the use of the blood glucose meters, test strips and lancing devices.
- Documented customers interaction in the appropriate software.
- Ability to accept and implement feedback/coaching in order to achieve individual and team performance goals.
Sales Associate
Belk
11.2019 - 01.2020
- Greeted customers and provided excellent customer service.
- Handled credit card transactions quickly and accurately.
- Maintained knowledge of current sales and promotions.
- Followed all cash, security, inventory procedures.
- Maintained a clean and safe work environment.
Cashier
Food Lion
03.2016 - 10.2019
- Greeted customers and provided excellent customer services.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Restaurant Associate
Panera Bread
09.2014 - 02.2016
- Greeted customers and provided excellent customer service.
- Handled credit card transactions quickly and accurately.
- Maintained knowledge of menu items, ingredients and preparation methods.
- Promptly handled guest concerns and complaints.
- Maintained a clean and safe environment.
Cashier
Taco Bell
07.2012 - 08.2014
- Greeted customers and provided excellent customer service.
- Handled credit card transactions quickly and accurately.
- Maintained knowledge of menu items, ingredients, and preparation methods.
- Promptly handled guest concerns and complaints.
- Cleaned and maintained the beverage area, equipment, and order transaction area.
Education
Associate of Applied Science - Medical Assisting
Durham Technical Community College
Durham, NC12-2026
High School Diploma -
Franklinton High School
Franklinton, NC06.2011
Skills
- Patient Care
- Progress Documentation
- Active Listening
- Customer Support
- Multitasking and organization
- Communication Skills
- Hospitality service expertise
- Team Building
- Technical Support
- Problem Resolution
Education
Franklinton, NC,Raleigh, NC
Contact
Franklinton, NC 27525
Timeline
Server
Verena at Bedford Falls
03.2024 - 12.2024
Food Runner
Kings Bowl America
09.2023 - 02.2024
Private Home Care Aide
Ultimate Healthcare Services Inc
05.2022 - 08.2023
Grocery Shopper
Amazon
02.2022 - 05.2022
Sales Associate
Kohls Department Store
11.2021 - 02.2022
Sales Associate
Belk
11.2019 - 01.2020
Conduent Call Center Representative
Conduent
11.2019 - 02.2020
Cashier
Food Lion
03.2016 - 10.2019
Restaurant Associate
Panera Bread
09.2014 - 02.2016
Cashier
Taco Bell
07.2012 - 08.2014
Associate of Applied Science - Medical Assisting
Durham Technical Community College
High School Diploma -
Franklinton High School
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