Brittany Wood
Wolcott,Connecticut
Summary
Innovative and tech-savvy professional with extensive experience in customer service and a proven track record in resolving complex technical issues. Skilled in providing exceptional tech support, analyzing customer needs, and leveraging technical knowledge to offer solutions. Demonstrated ability to improve customer satisfaction through effective communication, problem-solving, and proficiency in Microsoft Office Suite and customer support software.
Overview
1
1
year of professional experience
Work History
Licensed Property and Casualty Agent
Sitel Call Center
Spartanburg, South Carolina
09.2017 - 03.2019
- Served as a Licensed Property and Casualty Agent, providing comprehensive insurance support while also handling tech support inquiries related to insurance software and systems
- Troubleshot and resolved technical issues for customers and colleagues, enhancing system usability and reducing downtime
- Developed a knowledge base of common technical issues and solutions, significantly improving first-call resolution rates
- Conducted informal training sessions for clients on navigating insurance platforms, leading to improved customer satisfaction and self-service capabilities.
Retail Associate/Cashier
Cracker Barrel
- Utilized POS systems to manage transactions, demonstrating technical proficiency
- Assisted customers with product-related inquiries, leveraging product knowledge and technology to enhance customer service.
Sales Lead/Key Holder
The Children's Place
Duncan, South Carolina
- Managed electronic inventory tracking system, ensuring accuracy and efficiency in stock management
- Trained new employees on POS system and store operations software, improving operational effectiveness.
Customer Service Advisor
PETCO Animal Supplies, Inc
Spartanburg, South Carolina
- Utilized customer management software to track and resolve inquiries, demonstrating strong technical and problem-solving skills.
Education
Legal Assistant Certificate -
National Paralegal College
Skills
- Proficient in Technical Support and Troubleshooting
- Skilled in Microsoft Office Suite and CRM Software
- Strong Knowledge of Computer Hardware and Software
- Excellent Problem-Solving and Analytical Skills
- Effective Communication and Interpersonal Abilities
- Wireless Networking Support
Timeline
Licensed Property and Casualty Agent
Sitel Call Center
09.2017 - 03.2019
Retail Associate/Cashier
Cracker Barrel
Sales Lead/Key Holder
The Children's Place
Customer Service Advisor
PETCO Animal Supplies, Inc
Legal Assistant Certificate -
National Paralegal College
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