Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Wyatt

Chattanooga,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

T-Mobile
Chattanooga, TN
05.2017 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

DSP

Community Options Inc
Chattanooga, TN
09.2009 - 10.2012
  • Cleaned, maintained, and sanitized carts to prevent cross-contamination of germs.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Accompanied clients to social events such as movies or plays.

Education

High School Diploma -

East Ridge High School
Chattanooga, TN
05-2007

Skills

  • Call Management
  • Scheduling
  • Paperwork Processing
  • Data Entry
  • Customer Education
  • Coordination
  • Travel Planning
  • Documentation

Timeline

Customer Service Representative

T-Mobile
05.2017 - Current

DSP

Community Options Inc
09.2009 - 10.2012

High School Diploma -

East Ridge High School
Brittany Wyatt