Brittany Wyman

• Facilitated individual and group counseling sessions to support emotional wellbeing of patients.
• Developed and implemented personalized treatment plans addressing diverse patient needs.
• Collaborated with multidisciplinary teams to ensure comprehensive care for patients.
• Conducted assessments to evaluate mental health status and identify appropriate interventions.
• Monitored patient progress, adjusting treatment plans based on ongoing evaluations and feedback.
• Advocated for patient resources, connecting individuals with community support services effectively.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
• Conducting referrals and communicating with community based AOD and SUD inpatient and outpatient treatment.

• Facilitated person-centered planning meetings to enhance individual service plans.
• Coordinated with families and caregivers to ensure effective support strategies.
• Implemented training programs for staff on developmental disabilities best practices.
• Developed and maintained case documentation to track client progress and compliance.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Investigate all Major Unusual Incidents.
• Communicate,coordinate, and report with local law enforcement and courts.
• Interview staff, clients and witnesses to possible incidents.
• Collect and record all possible evidence.

• Assessed client needs and developed individualized treatment plans to address dependency issues.
• Coordinated with multidisciplinary teams to ensure comprehensive support for clients' recovery journeys.
• Monitored client progress and adjusted case plans based on evolving needs and feedback.
• Educated clients about resources available for addiction treatment and community support services.
• Provided crisis intervention and support to clients facing acute challenges in recovery process.
• Developed innovative strategies for engaging hard-to-reach clients through persistent outreach efforts and creative problem-solving techniques.
• Established rapport with clients by building trust, demonstrating empathy, and actively listening to their concerns throughout the case management process.

• Supervised security personnel to ensure adherence to protocols and procedures.
• Managed incident reports and investigations, ensuring thorough documentation and follow-up actions.
• Implemented access control measures to safeguard sensitive areas within the refinery facility.
• Collaborated with law enforcement agencies to enhance security strategies and community relations.
• Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Assisted in conducting drug-related investigations and intelligence gathering for ongoing cases.
• Collaborated with law enforcement to support operations and enforcement actions.
• Maintained accurate records of case files and evidence submissions in compliance with legal standards.
• Participated in community outreach programs to educate the public on substance abuse prevention strategies.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadline.

Also interned during the summer of 2012

• Trained new representatives on company policies, procedures, and effective communication techniques.
• Utilized problem-solving skills to address escalated customer concerns promptly and effectively.
• Analyzed customer feedback to identify trends and recommend process improvements for service enhancement.
• Developed scripts for common inquiries, improving response time and consistency in customer interactions.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Summer employments for 2009, 2010, and 2011

• Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
• Coordinated food and beverage orders, maintaining efficient workflow in high-pressure environment.
• Assisted in training new staff on service protocols and menu knowledge to enhance team performance.
• Maintained cleanliness and organization of dining area to uphold hygiene standards and positive ambiance.
• Handled cash transactions accurately, ensuring proper cash flow management during shifts.
• Adapted quickly to changing demands during peak hours, demonstrating strong multitasking abilities under pressure.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.