Brittany York
United States Anesthesia Partners
TX
1
Certification
18
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in active listening, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Human Resources Operations Coordinator
3 Years 3 Months- Run daily Human Resources Operations audit reports to keep track of recent and future new hires
- Work out of Freshworks Ticketing System (Tracks all incidents of employees and keeps the incident open until the issue has been resolved)
- Processes Compensation, Suspense Payments, Employee Data Changes, Transfers and Terminations upon request, and send them over for approval to the receiving department for finalization
- Helps employees on how to navigate Workday Self-Service Portal, and Sharepoint
- Managed employee records using HRIS software to ensure data accuracy and compliance with regulations.
- Facilitated communication between departments to resolve HR-related inquiries and support operational efficiency.
- Coordinated benefits administration, ensuring timely enrollment and accurate communications for employees.
- Mentored junior staff in HR practices, fostering a knowledgeable team capable of addressing complex issues.
- Knowledge of IT tasks (Resetting of passwords for New Hires and previous employees)
- Active listener and compassionate with employees (always excited to help in any way I can)
- Make follow-up calls to see if the employee may still have any questions or concerns, regarding their Freshworks incidents, to provide further assistance if needed
- Supports employees with signing up for Health Benefits (Open Enrollment / Qualifying Life Event)
- Participates / schedules weekly Teams meetings
- Assists with Job Shadowing of new HR employees, making sure they feel at ease and comfortable within their new work environment, tasks and expectations
- Established streamlined communication channels between employees and management, promoting transparency throughout the organization.
- Coordinated annual open enrollment period for employee benefit plans while minimizing confusion or disruptions.
- Developed and maintained up-to-date HR records, ensuring that all documentation was organized and easily accessible for audits or reference.
Human Resources Administrator (Contractor)
3 Months- Served directly under the Vice President of Operation
- Held weekly orientation classes for new hires via Zoom
- Processed I-9 verifications
- Updated Term Audit Checklist daily
- Processed high volumes of company terminations and Offboarding
- Maintained the Process Releases Spreadsheet and updated the licensing team with new information as terminations were processed
- Processed Claw Back Letters and sent them to each termed individual who owed fees to Health IQ
- Uploaded the employee's documentation into ADP for later reference
- Kept an open line of communication with each employee if they had any questions or concerns
- Worked diligently and carefully with all documentation
- Treated all information as highly confidential
- Adhered to strict deadlines
Human Resources Operations
2 Years 11 Months- Handled incoming HR mail and distributed accordingly
- Managed and Triaged incoming requests to HR ticketing system
- Opened new job requisitions, draw up Offer Letters
- Hired in new hires and Transfers from one hospital to another
- Processed terminations and disciplines
- Performed audit and data checks to ensure data is accurate
- Worked with the Tenet Legal team, on producing documents for subpoenas
- Reached out to related departments that included Payroll and Benefits for assistance
- Educated employees about the availability of the Self-Service options
- Organized client records filings
- Created Employee File Checklist for documents to be submitted upon hospital transfer
- Updated employee's Hospital Licensing before expiration date
- Brief handling of Unemployment Claims
- Provided both verbal and written employment verifications
- Responded, investigated and resolved complex questions and issues
- Handled sensitive and confidential information with high priority and care
Temporary Human Resources Coordinator / CSR
1 Month- Greeted visitors
- Answered telephone calls and assisted with general inquiries
- Assisted drivers at the gate with paperwork for loading and unloading of equipment
- Responded to questions during interview process
- Maintained employee and contract files
- Performed administrative functions and other related duties as required and assigned
Logistics Coordinator I & II – Exports into Mexico and Canada
11 Years- Created Commercial Invoice for exporting hazardous and non-hazardous goods across the Mexican Border / Canadian Border
- Worked proficiently with the customer and plant to retrieve the Bills of Lading to create export documents for both truck and railcars
- Created Shipper Exports Declaration within the Meridian system upon customers’ request
- Remained in constant contact with the customer to make sure the tariff codes, Schedule B numbers and licenses were correct before transmitting the AES to customs
- Created Airway Bills for documents via FedEx and UPS, couriered documents to the customer upon request
- Processed billing according to codes for air and steamship lines
- Organized and maintained hard copies and electronic documentation
- Worked diligently with Exxon Mobil Chemical Company account
- Tracked orders and notified customers of status or potential delays.
- Used Electronic Data Interchange (E.D.I.), to process orders
- Provided updates discovered through track and trace
- Confirmed flight schedules by internet and phone contact
- Communicated with various steamship lines for freight release
- Cut checks to various Steamship Lines
- Developed and maintained strong relationships with carriers and suppliers to optimize shipping routes.
Education
Associate of Arts - Merchandising and Design
- Wade College Dean’s List 2006-2007
- Phi Theta Kappa: International College Honor Society
Skills
Sharepoint
People-oriented
Exceptional communicator
Confidential document control
Manage Engine Service Desk Plus
Document Management Systems
Iron Mountain Connect / Connect Filing
Smartsheet
Human Resources Management System
Red Carpet
Distribution of office mail
Panda Doc
ADP
Freshworks Ticketing System
Microsoft office and docusign
Workday System
Icims Applicant Tracking System
Employee engagement
Accomplishments
- Customer Service of the Year – Ocean Export
- Employee of the Month
Certification
Certification of Completion of Hazmat Training
Annual Compliance Training and Curriculum
HIPAA Training
Code of Conduct and Healthcare Compliance Training
Timeline
Human Resources Operations Coordinator
United States Anesthesia Partners
03.2023 - CurrentRead More
Human Resources Administrator (Contractor)
Health IQ
09.2022 - 12.2022Read More
Human Resources Operations
Tenet Healthcare Corporation
07.2019 - 06.2022Read More
Temporary Human Resources Coordinator / CSR
Equipment Management Services, LLC
02.2019 - 03.2019Read More
Logistics Coordinator I & II – Exports into Mexico and Canada
Freight Forwarder BDP International Imports / Exports
02.2008 - 02.2019Read More
Wade College
Associate of Arts from Merchandising and Design
Read More