Brittany Zarbock
Plainfield,IL
Summary
Reliable, loyal and resourceful customer service representative with over 10 years of experience resolving customer complaints and promoting conflict resolution. Organized and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Sparkle & Co. Luxe Nails
Plainfield , IL
06.2019 - 05.2023
- Assisted upper management with daily operations to meet standards of service and quality.
- Reinforced rules to promote superior employee performance.
- Assessed operations and adjusted scheduling to maximize productivity.
- Delegated tasks to employees and monitored activities and task completion.
- Planned and implemented site content updates, merchandising of newly launched products, integrated campaigns and promotions.
- Researched different vendors for product purchasing opportunities and price comparisons.
- Managed online marketing and promotional calendars by integrating campaigns and daily promotional offers.
- Prepared products for packaging and shipping according to company specifications.
Beauty Advisor
Sephora
Montgomery , IL
03.2017 - 06.2019
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Finalized purchases and processed payments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Receptionist
Beccas Nail and Hair Salon
Plainfield , IL
10.2014 - 11.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Hostess
Biaggi's Ristorante Italiano
Naperville , IL
09.2013 - 10.2014
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Hostess
Durbin's Of Plainfield
Plainfield , IL
05.2012 - 10.2013
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Assisted servers to optimize guest dining experience.
- Memorized dining room floor plans and understood seat number system.
- Responded quickly to customer concerns and escalated major issues to management.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Provided exceptional service to high volume of daily customers.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Store Manager
Unlimited Tan
Romeoville , IL
12.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
Education
High School Diploma -
Plainfield South High School
Plainfield, IL05.2012
Skills
- Problem-Solving
- Inventory Assessment
- Documentation and Reporting
- Coordinating Daily Operations
- Work Planning and Prioritization
- Interpreting Job Specifications
- Cash Handling Ability
- Customer Service
- Shift Scheduling
- Hiring and Training
References
- Available if needed.
Timeline
Store Manager
Unlimited Tan
12.2023 - Current
Shift Supervisor
Sparkle & Co. Luxe Nails
06.2019 - 05.2023
Beauty Advisor
Sephora
03.2017 - 06.2019
Receptionist
Beccas Nail and Hair Salon
10.2014 - 11.2018
Hostess
Biaggi's Ristorante Italiano
09.2013 - 10.2014
Hostess
Durbin's Of Plainfield
05.2012 - 10.2013
High School Diploma -
Plainfield South High School
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