Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany (Bryson) Heins

Sevierville,TN

Summary

Energetic professional in the field of amusement and recreation, known for high productivity and efficient task completion. Skilled in customer service, safety protocol adherence, and operational equipment management. Excel at interpersonal communication, teamwork, and adaptability to ensure positive guest experiences and seamless event execution. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Efficient professional in material handling and logistics, known for high productivity and ability to complete tasks quickly without compromising safety. Skilled in operating a variety of industrial trucks, including forklifts, pallet jacks, and tractors with precision. Possess specialized skills in inventory management, equipment maintenance, and safety protocols. Excel at teamwork, problem-solving, and time management, ensuring seamless operations in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ride Attendant

Ripleys
Gatlinburg, TN
07.2024 - Current
  • Provided excellent customer service by addressing guest concerns promptly and courteously.
  • Assisted with loading and unloading of passengers on rides.
  • Followed up with guests after their visit to make sure they had an enjoyable experience.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Closed down rides with faulty equipment and notified supervisor.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Resolved customer complaints in a professional manner.
  • Monitored patrons and equipment during rides to prevent accidents.
  • Educated guests about the features and benefits of each ride and attraction.
  • Monitored the safety of patrons during their ride experience.
  • Enforced park policies concerning age requirements and height restrictions for each ride and attraction.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
  • Fastened patrons' safety belts and bars to prevent injuries during ride.
  • Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
  • Ensured safe operation of amusement park rides, adhering to strict safety protocols.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Collected ride tickets and tracked number of patrons each day.
  • Provided clear instructions to riders regarding safety procedures and ride requirements.

Firearms Technician

Parker Trutec
Sevierville, TN
08.2022 - 02.2024
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Replaced defective components or parts as needed.
  • Followed safety practices to safeguard against injury and damage to property.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Installed new components or replaced defective parts to restore functionality.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Distribution Associate

Dollar Tree Distribution Center
Duncan, OK
02.2021 - 07.2021
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Verified stock levels and identified discrepancies in inventory counts.
  • Prepared secure and well-organized shipping boxes, pallets and crates.
  • Managed customer orders by selecting appropriate products from inventory for shipment.
  • Maintained cleanliness of warehouse area, including sweeping floors and removing trash.
  • Broke down heavy pallet loads of cases, boxes and bags.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Made frequent adjustments to work plans to accommodate changing priorities.
  • Prepared product labels according to company guidelines for easy identification when shipping goods out of the facility.
  • Collaborated with other departments such as customer service, sales, and accounting teams to resolve issues related to order fulfillment processes.
  • Reported any defective products or damaged items to supervisors.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Assessed stock quality and accuracy against paperwork.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

GED -

Sevier County High School
Sevierville, TN
05-2017

Skills

  • Emergency preparedness
  • Heightened vigilance
  • Incident reporting
  • Instruction delivery
  • Safety monitoring
  • Guest relations
  • Mechanical troubleshooting
  • Ticket collection
  • Safety awareness
  • Age restrictions enforcement
  • Queue management
  • Ticket validation
  • Preventive Maintenance
  • Customer service
  • Equipment operation
  • Cleanliness maintenance
  • Policy compliance
  • Safety reporting
  • Ride operations
  • Ride set up
  • Emergency evacuation procedures
  • Safety procedures
  • Team Training
  • Stock allocation
  • Documentation
  • Palletizing
  • Warehouse picking
  • Inventory staging
  • Assembly line experience
  • Problem-solving
  • Shipment processing
  • Production scheduling
  • Material distribution and sourcing
  • Heavy industrial equipment
  • Shipping and receiving
  • Shipping operations
  • CPR training
  • Physically fit and agile
  • Workplace cleanliness
  • OSHA training
  • Certified pallet jack operator
  • Inventory control
  • Dock work
  • Inventory counts

Certification

  • forklift certification

Timeline

Ride Attendant

Ripleys
07.2024 - Current

Firearms Technician

Parker Trutec
08.2022 - 02.2024

Distribution Associate

Dollar Tree Distribution Center
02.2021 - 07.2021

GED -

Sevier County High School

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Brittany (Bryson) Heins