Brittany Hollis
Puyallup,WA
Summary
Multifaceted background including quality inspection, fraud investigation, leadership, and exceptional customer service skills throughout industries.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Representative
TEKsystems / Nintendo
05.2022 - Current
- Reduced fraudulent activities by investigating suspicious transactions and taking mitigation steps per process.
- Enhanced customer trust by addressing concerns regarding potential fraud and account access.
- Analyzed risk and and provided recommendations for other departments.
- Consistently maintained above average incident count and below average handle times.
Quality Inspector
Imaginetics LLC
08.2018 - 04.2022
- Collected samples during production and tested randomly to determine in-process product quality.
- Verified that manufacturing orders were completed per consumer specifications and compiled trainings as necessary.
- Inspected inbound shipments and conducted random sampling of product compliance to process standards.
Assistant Site Manager
Extra Space Storage
10.2017 - 08.2018
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Implemented up-selling strategies while providing superior service.
Store Manager
Connect Wireless - AT&T
06.2017 - 10.2017
- Developed team communications and information for sales meetings.
- Provided exceptional customer and team support.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Manager
Spring Mobile
02.2015 - 05.2017
- Work with vendors to promote new product and promote sales.
- Managed up to 28 employees and 7 locations in Western Washington.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
General Studies - Information Technology
Arizona State University
Tempe, AZ09.2023
Associate of Arts -
Pierce College
Puyallup, WA12.2020
High School Diploma - Running Start Program
Bonney Lake High School / Pierce College Puyallup
Bonney Lake, WA2009
Skills
- Data interpretation and analysis
- Blueprint reading
- Staff education and training
- Customer Relations
- Tool Use Understanding
- Sales expertise
- Business growth and retention
- Personnel training and development
Timeline
Fraud Prevention Representative
TEKsystems / Nintendo
05.2022 - Current
Quality Inspector
Imaginetics LLC
08.2018 - 04.2022
Assistant Site Manager
Extra Space Storage
10.2017 - 08.2018
Store Manager
Connect Wireless - AT&T
06.2017 - 10.2017
Store Manager
Spring Mobile
02.2015 - 05.2017
General Studies - Information Technology
Arizona State University
Associate of Arts -
Pierce College
High School Diploma - Running Start Program
Bonney Lake High School / Pierce College Puyallup