Brittany Jean Grant
Woodbury,MN
Summary
Looking to work in a professional environment where I can use the skills I have gained at work while learning new skills to help customers. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Uline Shipping Supplies
03.2022 - Current
- Have a wide array of knowledge about all product sold
- Help customers pay invoices
- Work with customers to order products they need or would like to know about
- Help customers return products when needed
- Respond to emails from Customers and Co-workers
- Maintained up-to-date knowledge of employees of customer are updated
- Assisted customers with choosing the right product
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and wants
- Help employees with customer issues.
Customer Service Representative
Rove Pest Control
07.2017 - 03.2022
- Customer Billing/Commercial Billing
- Training of new employees
- Schedule/change routes for technicians
- Respond to emails from Customers and Co-workers
- Handle Commercial accounts and help with any of their needs when needing service
- Maintained up-to-date knowledge of product and service changes
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted customers with setting appointments.
Cashier/Receiving/Customer Service Representative
David's Bridal, INC
01.2016 - 07.2017
- Answer phones/Call customers when orders are received
- Setting up appointments
- Making payments on customer accounts
- Greet customers
- Ordering products for customers.
Education
High School Diploma -
Woodbury High School
Woodbury, MN01.2004
Skills
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Creative Problem Solving
- Responding to Difficult Customers
- Product Knowledge
- Account updating
- Credit adjustments
- Call Management
- Shipping procedures understanding
- Payment Processing
References
- Alexander Arlin, (248) 933-4590, Aarlin@singledigits.com, Regional Manager, Single Digits Inc.
- Jared Anzelone, (480) 721-6159, Operations Manager, Rove Pest Control
- Meghan Peltier, (651) 270-4822, Customer Service Representative, Uline Shipping Supplies
Timeline
Customer Service Representative
Uline Shipping Supplies
03.2022 - Current
Customer Service Representative
Rove Pest Control
07.2017 - 03.2022
Cashier/Receiving/Customer Service Representative
David's Bridal, INC
01.2016 - 07.2017
High School Diploma -
Woodbury High School
Similar Profiles
Domenic UrlandoDomenic Urlando
Stock Picker at Uline Shipping SuppliesStock Picker at Uline Shipping Supplies
Hector MartinezHector Martinez
Warehouse Worker at Uline Shipping SuppliesWarehouse Worker at Uline Shipping Supplies
Paul Williams Akuegankeu TekeuPaul Williams Akuegankeu Tekeu
Transportation Router at Uline Shipping SuppliesTransportation Router at Uline Shipping Supplies
ANTHONY ELLISANTHONY ELLIS
General Warehouse Associate at Uline Shipping SuppliesGeneral Warehouse Associate at Uline Shipping Supplies
FREDERICK D. SPENCERFREDERICK D. SPENCER
Co-Founder & CFO at AYO WEST AFRICAN FOODSCo-Founder & CFO at AYO WEST AFRICAN FOODS