BRITTANY L. RAUB
Lynchburg,Virginia
Summary
Very proficient at scheduling and maintaining a high functional office environment. Successful at organizing and maintaining information for employers and self. Great customer service and skilled at resolution of customer concerns. Works great in a team or by myself. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Stifel Nicolaus
08.2023 - Current
- Worked closely with financial advisors to meet clients needs in several areas i.e. opening new accounts, managing existing accounts, transferring of assets, and overall wealth management.
- Mastered several computer programs including Salesforce and Thompson.
- Answered phone calls and worked front of the office to assist clients with their financial needs.
- Kept up to date spreadsheets and records for quick reference of the advisors.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Kept up to date files and records of client’s data.
Customer Service Manager
Ashley Furniture
06.2011 - 06.2013
- Maintained customer satisfaction by handling complex escalated customer concerns.
- Routed and scheduled entire team of delivery trucks as well as the in home service repair technician's route/schedule.
- Manged team of customer service associates .
- Handled back end of sales related issues
- Delivery satisfaction, in home customer issues with product, post delivery issues with product, and any product replacement/repair work
- Worked extensively with warehouse product delivery and examination of products as well as repairs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Executive Assistant
UFAB-DECORATORS CHOICE
06.2010 - 06.2011
- Assisted owner with any all tasks required.
- Scheduled deliveries of finished products.
- Scheduled and routed repair technician's daily service calls.
- Maintained accurate databases and filing systems for personal and business requirements.
- Organized office and manged daily needs of owner.
- Simultaneously managed multiple aspects of the business
- Handled payroll for as well as all payment related issues.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Executive Assistant
First Command Financial Services
06.2009 - 06.2010
- Handled confidential and sensitive information with discretion and tact.
- Worked as an executive assistant for a financial advisor.
- Used advanced software to prepare documents, reports, and presentations.
- Took incoming financial data for new/existing clients.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Created and managed office systems to efficiently deal with documentation.
Education
History
Virginia Commonwealth Univerisity
Richmond, VAChristopher Newport University
Newport News, VASkills
- Managing team members
- Customer service excellence
- Sales goals
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Verbal and Written Communication
- Client Relations and Retention
- Effective Workflow Management
- Administration and Reporting
- Customer Experience Management
Timeline
Customer Service Associate
Stifel Nicolaus
08.2023 - Current
Customer Service Manager
Ashley Furniture
06.2011 - 06.2013
Executive Assistant
UFAB-DECORATORS CHOICE
06.2010 - 06.2011
Executive Assistant
First Command Financial Services
06.2009 - 06.2010
History
Virginia Commonwealth Univerisity
Christopher Newport University
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