Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Broadus

Biloxi,MS

Summary

Diligent Registered Client Service Associate with robust background in client service and relationship management. Consistently enhances client satisfaction through effective communication and problem-solving. Demonstrated ability in managing complex client needs and fostering long-term relationships.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Registered Client Service Associate

Stifel Nicolaus/UBS Financial
12.2006 - Current
  • Managed client inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Prepared client reports with high attention to detail, accurately reflecting portfolio performance and recommendations for improvement.
  • Facilitated timely trade execution for clients while strictly adhering to compliance guidelines.
  • Enhanced client satisfaction by addressing their inquiries and resolving issues promptly.
  • Maintained strict adherence to regulatory requirements within daily operations thus mitigating potential risks.
  • Continuously sought ways to enhance personal knowledge and skills, resulting in increased expertise and a higher level of service delivery to clients.
  • Supported clients during onboarding processes, guiding them through documentation requirements and account setup procedures.
  • Developed client relationships through regular communication and personalized service strategies.

Wire Operator

A G Edwards & Sons
09.2003 - 12.2006
  • Collaborated with team members to optimize workflow and reduce operational delays.
  • Conducted regular audits of wire transactions to identify discrepancies and rectify them swiftly.
  • Streamlined communication channels between FAs and processed incoming and outgoing correspondence.
  • Handled incoming deposits.
  • Entered all money markets/mutual fund/equity trades over the wire.
  • Maintained detailed transaction records, ensuring accurate tracking and reporting of wire operations.

Education

Biloxi High School
Biloxi, MS

Mississippi Gulf Coast Community College
Gulfport MS

Skills

  • Client support
  • Complaint handling
  • Meeting deadlines
  • Order processing
  • CRM software
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer service excellence

Certification

  • License - Series 7 obtained 11/28/2007
  • License- Series 66 obtained 09/15/2008
  • License- SIE dated 10/01/2018

Timeline

Senior Registered Client Service Associate

Stifel Nicolaus/UBS Financial
12.2006 - Current

Wire Operator

A G Edwards & Sons
09.2003 - 12.2006

Biloxi High School

Mississippi Gulf Coast Community College

Similar Profiles

CREATE PROFILE