Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany M. Washington

Snellville,GA

Summary

High Performing and organized Professional with a broad base of experience in Customer retention, Quality assurance and Operations. Possessing a strong technical background with adeptness in fast-paced environments, problem-solving, and methods to enhance organizational growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Control Auditor

Hormel Foods
02.2022 - 08.2024
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Trained and reviewed work of junior personnel on departmental responsibilities.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.
  • Scheduled and executed 3 in-process audits hourly.

Customer Support Specialist

Ricoh USA
10.2018 - 01.2022
  • Interacted with customer's via chat, email and voice call to render optimal customer support and satisfaction during engagement and problem resolution.
  • Identified and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with software development teams on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Aux & KPI reporting
  • Maintained 100% success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.

Retail Stock Associate

Walmart
08.2014 - 02.2018
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Labeled products, rotated stock and zoned merchandise for appealing display.
  • Streamlined packing procedures by keeping detailed record of inventory for daily stock packing and identifying areas for improvement
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 90%

Education

Some College (No Degree) - Medical Assisting

UEI
Morrow, GA

High School Diploma -

Newton High School
Covington, GA
05.2015

Skills

  • Call center experience
  • Product Inspection and documentation
  • Quality processes
  • Production experience
  • Oracle
  • Issue Escalation
  • In-Process Inspection
  • Proficiency in Microsoft 365
  • Compliance Enforcement
  • Sample Collection
  • AS400
  • Forklift Training
  • HACCP Enforcement

Certification


  • Microsoft Certified professional(MCP)
  • HIPPA Compliance
  • HACCP Certified

Timeline

Quality Control Auditor

Hormel Foods
02.2022 - 08.2024

Customer Support Specialist

Ricoh USA
10.2018 - 01.2022

Retail Stock Associate

Walmart
08.2014 - 02.2018

Some College (No Degree) - Medical Assisting

UEI

High School Diploma -

Newton High School

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Brittany M. Washington