Summary
Overview
Work History
Education
Skills
Community Service
References
Timeline
Generic

Shallan Koldys

Davenport,USA

Summary

Dedicated, decisive detail-oriented team player with proven skills accomplishments, and experience in providing superior customer service, in an immediate, and proactive manner. Effective communicator that develops trusting relationships through integrity, professional character, and industry expertise. Motivational leader and "hands-on" contributor that handles multiple responsibilities simultaneously in a fast-past environment and works with diverse individuals at every level. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

11
11
years of professional experience

Work History

Independent Claims Adjuster /Quality Auditor

Chubb Insurance Group
Orlando, FL
06.2023 - 11.2024
  • Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
  • Analyzed and determined fault in auto accidents based on evidence and applicable laws.
  • Established reserves on claims in accordance with company guidelines.
  • Explained premiums owed to policyholders, agents and underwriters.
  • Assessed insurance claims and reviewed eligibility information for members to determine if payments had been properly made.
  • Presented audit results to management along with potential solutions for identified problems.

Independent Claims Manager

Alacrity Solutions
Fishers, IN
06.2021 - 03.2023
  • Ensured compliance with Department of Insurance regulations through effective supervision of adjusters.
  • Performed peer and file reviews to ensure quality standards.
  • Led individual coaching sessions enhancing team members' claims-handling abilities.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Independent Total Loss Specialist

State Farm
Orlando, FL
04.2014 - 12.2022
  • Monitored industry trends related to total loss processes and best practices.
  • Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
  • Utilized computer systems to manage data related to claims processing.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Collaborated with other departments within the organization in order to resolve customer issues quickly and efficiently.
  • Analyzed vehicle history reports to determine if a total loss was warranted.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

6 - 20 All Lines Adjuster Lines - Insurance

Adjuster Pro
Online
03-2013

Certified Nursing Assistant -

ED Klopfer School of CNA Training
Sarasota, FL
07.2010

Certification - Bar management & Mixology

Boston Bartending School of America
Springfield, MA
06.2005

Diploma -

Springfield Central High school
Springfield, MA
06.2002

Skills

  • Claims investigation
  • Liability analysis
  • Policy investigations
  • Problem-solving
  • Caseload management
  • Scheduling
  • Time management
  • Call center experience
  • Staff training
  • Customer service
  • Payment processing
  • Customer relations
  • Multi-line phone talent
  • Problem resolution
  • Paperwork processing

Community Service

  • Supporter, MS Foundation and Suicide Prevention Foundation
  • Organizer, Community Walks for MS
  • Volunteer, Elderly and Homeless Hunger Relief

References

Available upon request.

Timeline

Independent Claims Adjuster /Quality Auditor

Chubb Insurance Group
06.2023 - 11.2024

Independent Claims Manager

Alacrity Solutions
06.2021 - 03.2023

Independent Total Loss Specialist

State Farm
04.2014 - 12.2022

6 - 20 All Lines Adjuster Lines - Insurance

Adjuster Pro

Certified Nursing Assistant -

ED Klopfer School of CNA Training

Certification - Bar management & Mixology

Boston Bartending School of America

Diploma -

Springfield Central High school
Shallan Koldys