Brittenia Ramsey
Mckinney,TX
Summary
Hardworking Manager focused on producing quality food and providing excellent customer service. Customer- oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. Manager who sucessfully manages large volumes orders and adeptly operates grills deep-fat fryers and griddles.
Overview
21
21
years of professional experience
Work History
General Manager
Einsteins Bros Bagels
11.2023 - 04.2026
- Oversaw daily restaurant operations, ensuring exceptional customer service and adherence to quality standards.
- Managed staff performance, providing training and coaching to enhance team productivity.
- Implemented operational efficiencies, reducing waste and improving inventory management processes.
- Developed and executed marketing strategies to drive sales and increase brand awareness in the community.
- Analyzed financial reports to identify trends, optimize budgets, and improve profitability measures.
- Fostered a positive work environment by promoting teamwork and maintaining high employee morale.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager
TGIF Fridays
01.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Server/Bartender
Norfolk International Airport -Part-Time
03.2019 - 03.2020
- Kept register accurate through correct billing, payment processing and cash management practices.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Served needs of more than 50 customers in busy Airport environment.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification to enforce age regulations for alcoholic beverages.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Warehouse Lead
Amazon Prime Products
04.2019 - 04.2020
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded approximately 250 boxes each 45 into trucks.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Simplified shipping and receiving processes, which boosted productivity 70%.
- Stocked shelves to match planogram images and instructions.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Oversaw daily operations and shipping and handling processes.
- Directed system updates to boost productivity and control recordkeeping errors.
- Built motivated warehouse team of 25 well-trained staff.
- Oversaw and motivated team of 25 employees in warehouse to increase efficiency by 100%.
Assistant Store Manager
IHOP
11.2017 - 03.2019
- Managed staff of 25 sales associates, 3 team leaders and 1 assistant managers.
- Manage daily cash flow with daily deposits, safe counts, financial audits, and daily business paperwork.
- Respond to customer service needs by priority with the highest standards of service.
- Recruit, interview, and hire team management members. Train and supervise and motivate and take disciplinary action (through termination) when necessary.
- Oversee high volume food cost sales while controlling inventory and loss prevention.
- Manage and Mentor department leads.
- Scheduling FOH staff, supervising BOH scheduling. Meeting hours and PR budgetary limits.
- Employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Conducted store inventories once per quarter.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Coached the team on effective upselling and cross-selling methods.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Immediately addressed problems with customers to promote quick and successful resolution.
Assistant General Manager
Arbys
10.2015 - 11.2017
- Developed methods to establish and clarify customer objectives.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Strengthened company's business by leading implementation of Customer service skills.
- Developed and rolled out new policies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
General Manager
Hardees
04.2011 - 08.2015
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Correct received orders, proceeded payments and responded appropriately to guest concerns.
- Served fresh hot food with a smile I'm a timely manner.
- Communicated clearly and positively with co-workers and management.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure Customer satisfaction
- Took initiative to find extra tasks when scheduled duties were completed
- Skillfully counted monthly inventory control and weekly stock ordering
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Accounts Payable Administrator
Atlanta Vision Clinic
02.2005 - 04.2007
- Composed and drafted all outgoing correspondence and reports for managers.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified and logged in deadlines for responding to daily inquiries
- Contacted insurance providers to discuss status of billing and reimbursement process to ensure account resolution
- Supervised and trained admitting, billing and collection staff
- Contacted insurance providers to verify correct insurance information and get authourization to proper billing codes
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Kept organized documentation of prescription refill information for office of 4 physicians.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Complied annual recommendations for end of fiscal year budgets.
Education
Associate of Science - Business Management
Shorter University
Atlanta Ga2014
Medical Administrative - Administrative
Javelin Technical Institute
Morrow Ga2009
Skills
- Passion for customer satisfaction
- Reliable and Punctual
- Proven Leader
- Restaurant Manager
- Comfortable standing for long time periods
- Staff scheduling
- Strong work ethic
- Conflict resolution techniques
- Math and language skill
- Excellent multi-tasker
Timeline
General Manager
Einsteins Bros Bagels
11.2023 - 04.2026
Assistant Manager
TGIF Fridays
01.2021 - Current
Warehouse Lead
Amazon Prime Products
04.2019 - 04.2020
Server/Bartender
Norfolk International Airport -Part-Time
03.2019 - 03.2020
Assistant Store Manager
IHOP
11.2017 - 03.2019
Assistant General Manager
Arbys
10.2015 - 11.2017
General Manager
Hardees
04.2011 - 08.2015
Accounts Payable Administrator
Atlanta Vision Clinic
02.2005 - 04.2007
Medical Administrative - Administrative
Javelin Technical Institute
Associate of Science - Business Management
Shorter University