Britteny Smith
Westminster,CA
Summary
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Overview
9
9
years of professional experience
Work History
Customer Service
Pet Supplies Plus
06.2023 - 01.2024
- Provided exceptional customer service, resolving complex issues promptly and professionally.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier/Cook
Pieology Pizzeria
01.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Stocking to assure freshness and that all food was fully available.
Restaurant Team Member
Taco Bell Restaurant
08.2015 - 01.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Sales Associate
Hot Topic
10.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Communicated fashion trend information to management.
- Assisting with inventory for store orders
- Assisting in the organization of backroom including stocking and arranging products and supplies.
Education
Associate of Arts -
Orange Coast College
Costa Mesa, CA06-2018
Skills
- Customer service and engagement
- Time management skills
- Reliability and punctuality
- Cash handling
- Customer relations
- Cleaning and sanitizing
- Order taking
- Stock organization
- Food safety compliance
- Food preparation
- Restocking inventory
- Inventory inspection
Timeline
Customer Service
Pet Supplies Plus
06.2023 - 01.2024
Cashier/Cook
Pieology Pizzeria
01.2022 - 06.2022
Restaurant Team Member
Taco Bell Restaurant
08.2015 - 01.2019
Sales Associate
Hot Topic
10.2014 - 01.2015
Associate of Arts -
Orange Coast College
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