Brittiane Grammont
Farmingville,NY
Summary
Accountable recognized for providing day-to-day support for up to seven field sales representatives and management. Performed issue research and resolution, collateral distribution and sales administration. Expertise in Internet marketing and proposal coordination. Collaborative leader dedicated to achieving and surpassing revenue and profitability goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales & Marketing Coordinator
RJR Radio Communications
01.2013 - 12.2015
- Implemented marketing strategies to generate leads and increase sales revenue.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Created and maintained customer databases to facilitate customer segmentation.
- Implemented advertising campaigns and prepared promotional materials.
- Researched competitor marketing trends and prices using data analysis.
- Examined needs, wants and spending patterns of target audience.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and enforced policies and procedures for compliance with company policies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Negotiated more favorable rates and delivery times with vendors.
Customer Service Representative
Kia Motors
05.2010 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
1st Degree - Business Administration
B & B College
Kingston, Jamaica 06.2008
Diploma - Customer Service Management
Holy Childhood High School
Kingston, Jamaica 06.2005
Skills
- Campaign Management
- Budget Management
- Sales Presentations
- Data Analysis
- Event Coordination
- Brand Development
- Social Media Management
- Product Promotion
- Marketing
- Product and Service Sales
Timeline
Sales & Marketing Coordinator
RJR Radio Communications
01.2013 - 12.2015
Customer Service Representative
Kia Motors
05.2010 - 12.2012
1st Degree - Business Administration
B & B College
Diploma - Customer Service Management
Holy Childhood High School
Similar Profiles
Hollie Sackett-ReidHollie Sackett-Reid
Station Manager/Announcer at Whiteoaks Communications Group (JOY Radio | Faith Strong Today | CJMR)Station Manager/Announcer at Whiteoaks Communications Group (JOY Radio | Faith Strong Today | CJMR)
Ethan MillerEthan Miller
Outside Sales Representative at Louisiana Radio CommunicationsOutside Sales Representative at Louisiana Radio Communications
Ryan MorrisRyan Morris
Field Service Technician at Radio Communications Of VAField Service Technician at Radio Communications Of VA