Brittiney Blair
Cameron,NC
Summary
Detail-oriented and proactive professional with extensive experience in patient services, warehouse operations, and education management. Adept at team leadership, process optimization, and customer service, with a proven track record of enhancing operational efficiency and improving client experiences. Passionate about supporting individuals through program coordination, training, and resource management.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Pfizer Oncology Together
09.2024 - 03.2025
- Serve as the primary point of contact for patients seeking medication and financial assistance
- Educate patients on program eligibility, available resources, and financial aid applications
- Coordinate and oversee medication shipments, ensuring accuracy and timely delivery
- Maintain comprehensive patient records in compliance with regulatory and company standards
- Collaborate with healthcare providers and internal teams to resolve patient concerns efficiently
- Monitor and follow up on pending applications and shipments to streamline the process
- Deliver exceptional customer service while upholding strict confidentiality policies
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Warehouse Supervisor
Trace Inc.
06.2023 - 09.2024
- Managed day-to-day warehouse operations, ensuring timely processing of inventory
- Supervised and trained warehouse staff, fostering a positive and efficient work environment
- Licensed forklift operator responsible for warehouse logistics and inventory control
- Developed and implemented training schedules to ensure compliance with safety regulations
- Acted as Project Manager and Assistant Project Manager, optimizing workflow
- Composed operating procedures and policies to drive administrative efficiency
Education Manager & Trainer
Learning Tree Expansion Group, Child's Play, Inc., Parent University
02.2017 - 06.2023
- Oversaw daily operations of a Montessori-based children's center and a private arts elementary school
- Developed and executed training programs for Directors, Administrative Staff, and Teachers
- Led curriculum design and implementation, ensuring compliance with state licensing requirements
- Provided HR support, including recruitment, payroll processing, and performance evaluations
- Maintained compliance with educational regulations, ensuring an exemplary operational record
- Facilitated behavioral coaching for parents and children, promoting positive development
Education
Learning Tree Expansion Group
06.2023
Skills
- Patient Services & Healthcare Support
- Warehouse & Inventory Management
- Training & Staff Development
- Program Coordination
- Customer Service Excellence
- Compliance & Regulatory Adherence
- Administrative & HR Support
- Microsoft Office & Database Management
- Project & Operations Management
- Leadership & Team Building
- Patient confidentiality
- Patient registration
Community Service
- 14+ years of volunteer service supporting underprivileged youth and military families across six military bases.
- Leadership and advisory roles in multiple community outreach programs focused on education and social development.
Education And Professional Development
- ACE Leadership by Influence Training
- Tony Robbins - The Forum
- Wounded Warrior Project Training
- Beethoven Fund
Timeline
Patient Services Representative
Pfizer Oncology Together
09.2024 - 03.2025
Warehouse Supervisor
Trace Inc.
06.2023 - 09.2024
Education Manager & Trainer
Learning Tree Expansion Group, Child's Play, Inc., Parent University
02.2017 - 06.2023
Learning Tree Expansion Group
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