BRITTINEY BLAIR

Greenlight Connections - Remote

40 hours/week | $34,560/year
Supervisor: Taylor Hudgins, (434) 315-3224 | May contact

• Serve as the primary point of contact for patients seeking medication and financial assistance
• Educate patients on program eligibility, available resources, and financial aid applications
• Coordinate and oversee medication shipments, ensuring accuracy and timely delivery
• Maintain comprehensive patient records in compliance with regulatory and company standards
• Collaborate with healthcare providers and internal teams to resolve patient concerns efficiently
• Monitor and follow up on pending applications and shipments to streamline the process
• Deliver exceptional customer service while upholding strict confidentiality policies
• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution
• Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction
• Reviewed and corrected claim errors to facilitate smooth processing.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

Trace Inc. – [Fort Sill, OK]
06/2023 – 09/2024
40 hours/week | $36,115/year
Supervisor: Molly Le, (706) 566-4113 | May contact

• Managed day-to-day warehouse operations, ensuring timely processing of inventory
• Supervised and trained warehouse staff, fostering a positive and efficient work environment
• Licensed forklift operator responsible for warehouse logistics and inventory control
• Developed and implemented training schedules to ensure compliance with safety regulations
• Acted as Project Manager and Assistant Project Manager, optimizing workflow
• Composed operating procedures and policies to drive administrative efficiency
• Supervised warehouse operations by managing employees during shifts.
• Oversaw daily operations and shipping and handling processes.

Learning Tree Expansion Group / Child's Play, Inc. / Parent University – [Pensacola, FL]
02/2017 – 06/2023
40 hours/week | $38,569/year
Supervisor: Jesse Huber, (573) 586-1945 | May contact

• Oversaw daily operations of a Montessori-based children's center and a private arts elementary school
• Developed and executed training programs for Directors, Administrative Staff, and Teachers
• Led curriculum design and implementation, ensuring compliance with state licensing requirements
• Provided HR support, including recruitment, payroll processing, and performance evaluations
• Maintained compliance with educational regulations, ensuring an exemplary operational record
• Facilitated behavioral coaching for parents and children, promoting positive development
• Led cross-functional teams to develop school-wide initiatives focused on improving student outcomes
• Spearheaded the incorporation of technology into classrooms, enhancing the learning experience for all students
• Leadership and advisory roles in multiple community outreach programs focused on education and social development
• Conducted surveys with students upon course completion to gather feedback for improvement.
• Answered phones and maintained student records for education department.