Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittini Graziano

Blountville,Tennessee

Summary

Manager with 12 years of experience directing staff and maintaining a pleasant customer service environment of current Ownership of Restaurant. Previous Customer Service Representative/Retail Sales Consultant for Verizon Wireless with proven record of exceeding sales quota. Licensed Cosmetologist for 16 years.

Overview

16
16
years of professional experience

Work History

Owner/Manager

Pizza Town
05.2012 - Current
  • Manage, Payroll, Inventory, Scheduling, Customer Service
  • Maintaining 12+ employees

Sales Representative

Verizon Wireless
05.2008 - 05.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

General Studies -

Southwest Virginia Community College
Cedar Bluff, VA

Cosmetology - Cosmetology

A Step Ahead
Abingdon, VA
01.2008

High School Diploma

Richlands High School
Richlands, VA
06.2004

Skills

  • Customer service
  • Food service
  • Communication skills
  • Restaurant experience
  • Time management
  • Leadership
  • Goal Oriented Sales Representative
  • B2B
  • Tech Support
  • Customer Service
  • Small business operations
  • Sales Leadership
  • Sales management
  • Team Leadership
  • Customer Service Management
  • Scheduling

Timeline

Owner/Manager

Pizza Town
05.2012 - Current

Sales Representative

Verizon Wireless
05.2008 - 05.2012

General Studies -

Southwest Virginia Community College

Cosmetology - Cosmetology

A Step Ahead

High School Diploma

Richlands High School
Brittini Graziano