BRITTINI PRODANOVIC
Phoenix
Summary
Meticulous professional with vast experience in the financial services industry and also social media marketing. Proven track record of success in originating, processing and closing a variety of loan types. Expertise in loan servicing and loan documentation to ensure compliance with all regulatory requirements. Skilled in planning and execution of social media marketing in small business.
Overview
11
11
years of professional experience
Work History
Owner/Social Media Marketing Manager
Sunless Daze AZ
- Current
- Develops and plans social media campaigns on various websites catering to a specific audience
- Engages with followers and potential customers on various outlets including replying comments and direct messages
- Follows trends including trending music to use for reels, which shares across both Instagram and Facebook
- Creates highlights of positive reviews and share to story regularly
- Creates Reels from stories and testimonials in order to obtain new clients
- Shares on story and posts regularly to keep engagement
- Creates intentional captions with precise and relevant keywords including location to obtain desired clients
- Reaches out to clients who seem interested with engaging messages and asking questions
- Strong organizational skills and entrepreneurial attitude.
Senior Sales Agent
Achieve Personal Loans
11.2022 - Current
- Advanced from Loan Consultant I to Loan Consultant II within 3 months
- Promoted with top performers to our Present Members Team and handling current members accounts
- Detail Oriented reviewing members credit reports and offering solutions based on individual needs
- Overcome objectives with facts and honest solutions to fit financial needs of each client
- Team Oriented and highly motivated
- Remain organized and create scheduled callbacks to follow up on previous conversations
- Take applications and provide offers if approved, collect documents to satisfy underwriting
- Assist underwriting in gathering information and docs to obtain an accurate and beneficial offer
- Communicate regularly with members, supervisors and underwriters regarding details on app
- Utilize Risk Factor when taking an application and providing feedback to member regarding finances and credit report
- Navigate application staying true and honest when applying standards and adhering to guidelines
- Well equipped in handling large call volumes daily to new and current members.
Senior Sales Agent
Farmers Insurance
10.2020 - 11.2022
- Licensed Insurance Agent who is self motivated to make outbound calls in a virtual agency
- Problem Resolution - Hand picked due to performance for several simulations to provide feedback
- Lead inbound calls in a dynamic, fast-paced environment to support customer insurance needs
- Oversee new hires and provide feedback on company protocols and employee satisfaction
- Overcome objectives and rebuttal by asking open-ended questions to provide exceptional client care
- Build rapport by supporting customers in a fast paced environment by paying close attention to detail
- Remain organized and assist others by utilizing various client support teams and resources.
Clinician/Case Manager
SAGE Counseling
01.2018 - 10.2020
- Support liaison and Assisted with and maintained safety of all clients and coworkers
- Employee of the month and recipient of the “Best Team Player” award, 2019
- Oversaw case managers and their duties and trained new case managers
- Maintained a professional demeanor and made quick and effective decisions regarding client care
- Identified emotional barriers and created an organized plan to overcome them
- Created daily schedule of activities to train new hires
- Wrote client treatment plans and assisted clients weekly with tools in order to help them succeed in treatment
- Utilized Microsoft Office Suite for daily scheduling and organization
- Responded to high volume inbound calls while making 10+ outbound calls daily.
Front of Site Chat Sales Consultant
GoDaddy Inc.
08.2013 - 08.2016
- Answered and/or responded rapidly via phone and chat to new or existing customers
- Deescalated customers regularly and escalated issues with products when necessary
- Uncovered customer needs by asking thorough questions to turn service calls into sales
- Accommodated several customers simultaneously while meeting company customer satisfaction and sales goals
- Worked with clients to understand their business goals and provided product-specific recommendations to achieve them
- Created detailed steps for customers and peers on setting up products and troubleshooting.
Education
Bachelor of Arts - Major in Communication -
Arizona State University
08.2013
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Customer Service
- Teamwork and Collaboration
- Direct Sales
Accomplishments
- Progressed from Loan Consultant I to Loan Consultant II in shortest timeframe of eligible advancement at Achieve Personal Loans
- Completed Farmers project by sharing ideas from the floor in order to assist in employee development
- Expert level in Microsoft Outlook and Proficient typing skills
- Employee of the Month & Voted best Team Player at SAGE Counseling 2019
- Promotion from Case Manager to Clinician within one year at SAGE Counseling
- Experience with SalesForce and fast learner in using dedicated systems A
- Certified Mentor at the Communication Assessment Learning Lab for Public Speaking, ASU, 2012—2013
Timeline
Senior Sales Agent
Achieve Personal Loans
11.2022 - Current
Senior Sales Agent
Farmers Insurance
10.2020 - 11.2022
Clinician/Case Manager
SAGE Counseling
01.2018 - 10.2020
Front of Site Chat Sales Consultant
GoDaddy Inc.
08.2013 - 08.2016
Owner/Social Media Marketing Manager
Sunless Daze AZ
- Current
Bachelor of Arts - Major in Communication -
Arizona State University
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