Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kelly Lee

Minford

Summary

Dedicated and results-driven professional with 10 years of experience at Lowe's, also a small business owner for 7 years, specializing in customer service, team leadership, inventory management, and sales operations. Proven track record of improving store performance, delivering exceptional customer experiences, and driving team success. Adept at managing daily operations, resolving customer concerns, and optimizing processes to achieve business goals.

Overview

10
10
years of professional experience

Work History

Owner/Esthetician

The Glow Station Sunless LLC
03.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Plumbing/Electrical Department Supervisor

Lowes Home Improvement Stores
04.2015 - 09.2024
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.

Education

Licensed Esthetician - Esthetics

Paramount Beauty Academy
Portsmouth
07-2012

Skills

  • Strategic Planning and Execution
  • Market Research and Analysis
  • Business Development and Networking
  • Sales and Revenue Growth Strategies
  • Customer Relationship Management
  • Digital Marketing and Social Media Strategies
  • Team Leadership and Talent Development
  • Operational Efficiency and Process Optimization
  • Customer service
  • Decision-making
  • Team leadership
  • Financial Management and Budgeting

Timeline

Owner/Esthetician

The Glow Station Sunless LLC
03.2018 - Current

Plumbing/Electrical Department Supervisor

Lowes Home Improvement Stores
04.2015 - 09.2024

Licensed Esthetician - Esthetics

Paramount Beauty Academy
Kelly Lee