Brittnay Dahl

Experienced Call Center Agent at Northrim Bank with a track record of providing exceptional customer support and resolving various banking-related issues over the phone. Skilled in handling a high volume of calls daily, assisting customers with inquiries about accounts, online banking, debit cards, and other services. Maintained strict confidentiality of sensitive customer information and efficiently resolved issues, often on the first call. Managed escalations, troubleshooted complex problems, and collaborated with other departments for accurate and timely solutions. Demonstrated strong understanding of banking products, federal regulations, and excellent communication skills. Proficient in utilizing CRM systems to track and follow up on customer interactions, contributing to a smooth and efficient customer experience. Accommodating Personal Banker with a commitment to maintaining high customer service ratings and presenting a professional image. Hands-on experience in efficiently handling multiple banking transactions per day and interacting with customers in a friendly and courteous manner. Eager to apply skills and experience as a Records Technician to contribute to efficient records management and organization.