Shirley Sio
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Universal Banker
Northrim Bank
05.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
Member Relationship Officer
Credit Union 1
03.2021 - 05.2022
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Implemented effective strategies for delinquency management, reducing past-due accounts and minimizing risk exposure.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Sales Associate
Lowes
05.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma - undefined
Bartlett High School
Anchorage, Alaska2016
Skills
- Fast learner
- Dependable employer
- Cash handling proficiency
- Branch operations
- Retail experience
- Retail stock management
- Goal-oriented mindset
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational Skills
Affiliations
- Congregational Christian Church of American Samoa in Alaska
- Malamalama Mai Matu Methodist in Anchorage, AK
Timeline
Universal Banker
Northrim Bank
05.2022 - Current
Member Relationship Officer
Credit Union 1
03.2021 - 05.2022
Sales Associate
Lowes
05.2019 - 05.2021
High School Diploma - undefined
Bartlett High School
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