BRITTNAY KOHLS
Johnson City,TN
Summary
People-focused business professional with a proven ability to build strong relationships, support organizational growth, and foster positive workplace environments. Skilled in communication, conflict resolution, and strategic planning, with experience collaborating across teams to drive results. Known for adaptability, professionalism, and a strong commitment to employee engagement and organizational success. Proficient in CRM (customer relationship management) systems, data tracking, and project coordination, with a detail-oriented approach to supporting HR initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Manager
Salsa Novo
Johnson City, TN
01.2024 - Current
- Manage all financial transactions for the business to include accounts payable, receivable, and reconciliations.
- Handle all aspects of marketing and social media
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Director
East Tennessee State University
Johnson City, TN
01.2024 - 01.2025
- Completed Human Resource functions such as posting new job positions, interviewing, hiring, timekeeping, and approving leave.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Managed data entry to university accounting system, including retaining documentation for audit.
- Prepared month-end analysis and year-end analysis, including accounting deferral and accrual entries.
- Provided technical advice, information and assistance individually and in seminars in interpreting budgetary/financial data and procedures.
- Planned, organized and prioritized financial accounting department duties, working with state and federal officials and auditors on various projects, and managed banking functions.
- Provided leadership to professional and support staff.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Human Resources (ARC) Program Supervisor/Deceased Benefits Coordinator
Department of Human Resources
Nashville, TN
01.2020 - 01.2024
- Supervised employees in various departments: Class/Comp, ePAF’s, ePCR’s, Suspensions, etc.
- Provided approval for Human Resources related employee transactions: ePAF’s, Suspensions, etc.
- Completed payroll functions, correcting employee time, sick leave bank, and sick leave donated time.
- Worked on various special projects to help streamline the Human Resource processes.
- Cross-functional training activities to help achieve departments goals.
- Served as Deceased Benefits Coordinator for all state government agencies.
- Mentored team members, fostering professional growth and enhancing service delivery quality.
- Collaborated with cross-functional teams to streamline processes and improve service outcomes.
- Evaluated staff performance, providing constructive feedback to drive continuous improvement in service delivery.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Provided ongoing direction and leadership for program operations.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Directed team of 3 personnel, overseeing records, performance, and quality assurance.
- Streamlined communication between departments to ensure seamless coordination on joint projects or initiatives involving multiple stakeholders within the organization.
- Designed program implementation and maintenance plan.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
Accountant 3
Tennessee Department of Correction
Nashville, TN
01.2016 - 01.2020
- Provided supervision for six employees in various departments: Payroll, Accounts Payable, and Trust Fund.
- Worked on annual budgets of in excess of $45 million to plan and process for various departments within the facility.
- Approved requisitions and vouchers for various employees in different departments.
- Handled Aramark invoicing to make sure all amounts were correctly being billed to the State of Tennessee.
- Completed weekly and monthly financial reports that were sent to our Warden and Commissioners, as well as the facility overtime report to ensure compliance with the facility budget.
- Acted as Fiscal Director when needed, which involved meetings with vendors, executive staff, and making executive decisions that are best for the facility and department.
- Trained new staff to ensure they knew their job to the best of their abilities, and they were functioning as one team.
- Planned for annual fiscal audit to ensure we passed each section with no audit findings.
- Completed Human Resources duties regarding benefits to ensure all employees have proper paperwork, as well as performed presentations regarding new employee benefits.
- Served on the Human Resource recruiting team to bring qualified employees to the department.
Accounting Technician 1
Tennessee Department of Correction
Nashville, TN
01.2014 - 01.2016
- Completed monthly ORG financial accounts, weekly/monthly financial reports, weekly/monthly commissary ORG’s, and logged Journal Vouchers for the entire Department of Correction institutions.
- Logged and supported checks payable and mailed all estate and trust fund checks.
- Created and logged State Refund Fees (STA), distributions, and other fees.
- Trained and supervised new hires.
- Processed financial transactions ensuring accuracy and compliance with departmental regulations.
- Developed training materials to improve team proficiency in accounting software tools and systems.
- Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
- Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
- Entered figures using 10-key calculator to compute data quickly.
Education
Master of Public Administration -
University of Phoenix
Nashville, TN01-2021
Commissioner’s Leadership Academy - undefined
Tennessee Department of Correction
Nashville, TN01-2019
Bachelor of Science - Business Management
University of Phoenix
Nashville, TN01-2016
Skills
- Team building and leadership
- Employee management
- Human resources management
- Experienced with MS Office, QuickBooks, eTomis (State of TN), Edison, Business Intelligence, Document Direct, and Oracle platforms such as Voyager and Banner (Ellucian)
- Budget creation development and management
- Business development and planning
- Customer relationship management
- Cross-functional collaboration
- Financial administration
- Budget administration
Certification
- Society for Human Resource Management Training - November 2026
Timeline
Business Manager
Salsa Novo
01.2024 - Current
Director
East Tennessee State University
01.2024 - 01.2025
Human Resources (ARC) Program Supervisor/Deceased Benefits Coordinator
Department of Human Resources
01.2020 - 01.2024
Accountant 3
Tennessee Department of Correction
01.2016 - 01.2020
Accounting Technician 1
Tennessee Department of Correction
01.2014 - 01.2016
Commissioner’s Leadership Academy - undefined
Tennessee Department of Correction
Bachelor of Science - Business Management
University of Phoenix
Master of Public Administration -
University of Phoenix