Brittnee Brock
San Diego,CA
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections Specialist
American Red Cross
07.2009 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Caregiver
Senior Helpers
03.2022 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Caregiver
Compassionate Care Home Health Services
06.2022 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
No Degree - Medical Assisting
Summit College
Colton, CA02.2009
Skills
- Direct Patient Care
- Supporting Daily Living Needs
- Customer Service
- Patient Toileting
- Patient Needs Assessment
- Daily Patient Care
- First Aid
- Quality Patient Care
- Companionship and Emotional Support
- Household Chores
- Dining Room Support
- Compassionate Communication
- Respectful and Compassionate
- Dependable and Responsible
- Heavy Lifting
- Multitasking and Organization
- Ability to Lift
- Clean Living Spaces
- Housekeeping
Certification
- First Aid/CPR Certified
- Registered with state of California Department of Social Services
Timeline
Caregiver
Compassionate Care Home Health Services
06.2022 - 12.2022
Caregiver
Senior Helpers
03.2022 - 03.2023
Collections Specialist
American Red Cross
07.2009 - Current
No Degree - Medical Assisting
Summit College
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