Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic

Brittnee Butcher

Sparks,NV

Summary

Accomplished Internal Operations Manager with a proven track record at Sierra Air & Jet Plumbing, enhancing operational efficiency and employee engagement through strategic process improvements and system implementations. Expert in operational leadership and team management, I've significantly optimized multi-departmental cohesion and performance, achieving notable advancements in HRIS and payroll systems.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Internal Operations Manager

Sierra Air & Jet Plumbing
Reno, NV
01.2022 - Current
  • Managed a multi-departmental team spanning two companies, achieving cohesive and efficient operations.
  • Managed administrative operations across departments such as HR, Sales, Install, Permitting, Service, Customer Service, and Plumbing.
  • Led performance and process optimization in a multi-million company's operations.
  • Successfully implemented critical systems, including:
  • - Chiirp: Enhanced communication and customer engagement through an innovative messaging platform
  • - 8x8 Phone System: Upgraded call center operations with a modern, efficient phone system
  • Streamlined employee integration through the execution of an enhanced onboarding strategy.
  • Created and implemented company policies and procedures, including an updated employee handbook aligned with company values and compliance standards
  • Established streamlined policies for workers' compensation, reducing processing time and improving case management
  • Build and maintain relationships with trade schools to position Sierra Air as a top employer for graduates
  • Handle and oversee General Liability/Auto insurance claims and litigation.
  • Measure productivity by analyzing performance data and activity reports
  • Train and coach employees to ensure consistent professional growth

HR Generalist

Sierra Air
12.2017 - 01.2022
  • Reviewed, tracked, and documented compliance with mandatory and non-mandatory training, including safety and professional licensure
  • Recruited, interviewed, and facilitated the hiring of qualified job applicants in collaboration with department managers
  • Conducted background checks and employee eligibility verifications
  • Implemented new hire orientation and employee recognition programs
  • Administered HR programs including compensation, benefits, FMLA leave, disciplinary matters, and performance management
  • Oversaw maintenance of employee benefits files and payroll records, managing group benefits databases
  • Coordinated Workers’ Compensation claims and acted as a liaison for insurance claims and litigation
  • Processed weekly and bi-weekly payroll for 100+ employees
  • Planned all company events to foster morale and team-building

Communications Specialist

Reno Tahoe Airport Authority
06.2014 - 11.2017
  • Ensured the safety of the traveling public by processing emergency calls and dispatching Airport Fire, Police, and Security to emergencies
  • Monitored CCTV cameras and dispatch systems to respond to alarms and critical incidents
  • Acted as the Terminal Agency Coordinator (TAC) for the Nevada Criminal Justice Information System, overseeing audits and compliance
  • Developed and implemented a 32-week training program for new hires, reducing the training period by 20 weeks
  • Recreated departmental Standard Operating Procedures to improve efficiency

Communications Supervisor

Mineral County Sheriff’s Office
02.2010 - 12.2013
  • Managed day-to-day operations of the communication center and supervised dispatch team
  • Created and implemented standard operating procedures for communication protocols
  • Provided coaching, training, and new hire orientation for dispatchers
  • Maintained departmental records, including case files and crime reports
  • Monitored multi-channel radio and answered emergency calls, dispatching appropriate services

Education

Certificate of Completion - Human Resources Professional

Truckee Meadows Community College

High School Diploma -

Mineral County High School

Skills

  • Operational Leadership
  • Team Management
  • Process Development & Improvement
  • Systems Implementation
  • Employee Onboarding & Training
  • Policy Creation & Compliance
  • Project Management
  • Communication & Collaboration
  • HRIS and Payroll Systems (ADP, Paylocity, ServiceTitan)
  • Performance monitoring
  • Marketing
  • Customer relationship management (CRM)
  • Procedure development
  • Staff retention
  • Policies and procedures implementation
  • Decision-making
  • Maintaining compliance
  • Process flows
  • HR planning
  • Staff development
  • Staff management

Certification

  • SHRM Member
  • Northern Nevada Human Resources Association Member
  • Nevada Association of Employers Member
  • Nevada Real Estate License

Accomplishments

  • Spearheaded multiple large-scale operational projects, delivering on-time and within budget.
  • Improved team productivity and morale through effective leadership and policy implementation.
  • Enhanced organizational structure by creating processes and systems that improved workflow and accountability.

Additional Information

Passionate about driving organizational success through innovative solutions and team collaboration.

Timeline

Internal Operations Manager

Sierra Air & Jet Plumbing
01.2022 - Current

HR Generalist

Sierra Air
12.2017 - 01.2022

Communications Specialist

Reno Tahoe Airport Authority
06.2014 - 11.2017

Communications Supervisor

Mineral County Sheriff’s Office
02.2010 - 12.2013

Certificate of Completion - Human Resources Professional

Truckee Meadows Community College

High School Diploma -

Mineral County High School

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Brittnee Butcher