Javon Clinton
Bethlehem,PA
Summary
Dynamic leader with a proven track record at excelling in customer service and operational efficiency. Spearheaded initiatives that significantly enhanced communication, team accountability, and customer satisfaction. Skilled in organizational management and problem-solving, achieving high customer ratings and improved performance outcomes.
Overview
5
5
years of professional experience
Work History
Internal Operations Manager
Lehigh Valley Honda/Hyundai
01.2024 - 06.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with customers to build connections and nurture relationships.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and implemented strategies to maximize customer and worker satisfaction.
Service Advisor
Lehigh Valley Honda
02.2022 - 01.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Internet Sales Consultant
Vinart Auto Group
05.2021 - 02.2022
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Established and maintained e-commerce website to promote and sell products.
Car Porter
Lehigh Valley Honda
02.2021 - 05.2021
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
- Improved dealership appearance by maintaining clean and organized car displays.
- Inspected vehicles and equipment for visible damage.
Package Handler
FedEx:Ground
05.2019 - 05.2020
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Education
Psychology
Lehigh Carbon Community College
Schnecksville, PAHigh School Diploma -
Whitehall High School
Whitehall, PA06.2019
Skills
- Customer Service
- Problem-Solving
- Team Leadership
- Planning and Implementation
- Decision-Making
- Operational Efficiency
- Organizational Management
- Management
- Goal Setting
- Sales background
Timeline
Internal Operations Manager
Lehigh Valley Honda/Hyundai
01.2024 - 06.2024
Service Advisor
Lehigh Valley Honda
02.2022 - 01.2024
Internet Sales Consultant
Vinart Auto Group
05.2021 - 02.2022
Car Porter
Lehigh Valley Honda
02.2021 - 05.2021
Package Handler
FedEx:Ground
05.2019 - 05.2020
Psychology
Lehigh Carbon Community College
High School Diploma -
Whitehall High School
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